Software Engineer with extensive experience leveraging data administration, project management, and troubleshooting strategies. Analytical problem-solver uniting a robust technical proficiency with customer relations skills to implement effective software and workflow changes. Reliable teammate with a proven ability to partner cross-functionally with organizational entities.

Education

Computer Science: Baltimore MD, Goucher College (Minor: Sociology)

Dean’s List 2015 Curaçao Study Abroad Writing Intensive Course Goucher Prison Education Partnership – Member

Technical Skills

Python HTML CSS SQL GIT Java Javascript Reactjs Node Bootstrap Windows Ubuntu Linux jQuery jSon Jira ColdFusion Kibana Golang

Professional Experience & Accomplishments

Systems Alliance, Inc. – Technical Support Engineer – Hunt Valley, MD 02/20 – 08/20

●Communicated directly with clients and product teams to troubleshoot technical issues, including account and network configuration; additionally, improved knowledge of SAI products.

●Coordinated with clients to spearhead critical support issues; additionally, partnered with internal stakeholders and subject matter experts (SMEs) to resolve opportunities with minimal delay.

●Assisted the Sales and SAI Digital Teams efforts in support of the Business Development Executive throughout the pre-sales and sales stages, partnering with the Project Manager throughout the design, development, and implementation stages while maintaining communication with the Sales and SAI teams.

●Identified the root cause of an influx of issues, initiating a comprehensive logic solution to a system failure in comparison to the initial developed resolution.

Adsystech, Inc. – Project Support Specialist – Beltsville, MD 08/18 – 01/20

●Improved the end-user experience of finding help documentation by implementing a stand-alone PDF numerical static tool that performed word frequency analysis on a document in a corpus to determine the importance of the word

●Managed the release process of multiple Android and iOS commercial applications, release numerous scalable applications in both Android and iOS platforms

●Oversaw internal projects for server monitoring, performance, and error log development from inception to deployment, reproducing system errors in an independent environment and troubleshooting solutions.

●Traveled to client sites to determine project requirements and goals, defining the scope of the partnership and deadlines; subsequently, logged customer issues and followed up on unresolved tickets in multi-tiered levels.

●Onboarded, trained, and mentored new hires, assigning devices, passwords, gate permission and office supplies; subsequently, ensured new team members receive adequate attention and essential materials.

Additional Projects

Yelp Clone

●Built and deployed a full stack Yelp Clone app onto an Ubuntu VM hosted on AWS, highlighting several social services programs to allow clients to leave reviews for programs in a Yelp-style environment.

Augmented Reality Business Card

●Employed Swift to utilize Augmented Reality technology on the logo of a personal business card, allowing users to scan a marker and view a YouTube video and interactive experience.

Areas of Expertise

Software & Cloud Engineering

Customer Service

Data Administration

Troubleshooting Strategies

Project Management

Team Collaboration

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