Austin Schweitzer

**** ***** **. ***. **, Lake in the Hills, IL, 60156

815-***-****

adirtv@r.postjobfree.com linkedin.com/in/austinschweitzer96 Highly motivated professional who is prepared for sales and communication positions. Experience includes customer relations, sales, marketing, deadline adherence, conflict resolution, and team management.

EDUCATION

Bachelor of Arts in Communication Studies, December 2018 Northern Illinois University, DeKalb, Illinois

Emphasis: Corporate/Organizational

SKILLS

Computer: MS Word, Excel, PowerPoint, Access, Outlook PROFESSIONAL EXPERIENCE

Customer Care Representative, Snap-on Tools, Crystal Lake, IL, October 2019 to Present

• Created a lasting positive impression among franchise customers and co-workers alike

• Earned a top 20 sales bonus by doubling required sales average

• Quickly navigated a variety of computer programs to find required information

• Constantly communicated by email and phone with up to 100 contacts daily Billing Specialist, Sears Holdings, Hoffman Estates, IL, March 2019 to October 2019

• Actively trained new hires for multiple positions

• Efficiently processed customer refunds, payments, and billing disputes

• Innovated new system for efficiently processing customer request registers Bartender, Georgios Pizzeria, Crystal Lake, IL, June 2018 to Present

• Effectively organized time and resources to achieve customer satisfaction Manager/Bartender/Server, Rosati’s Pizza, DeKalb, IL, August 2017 to August 2018

• Consistently met a high volume of customer requests

• Implemented a high amount of promotion focused culture to aid in customer growth Event Captain/Bartender, Pinecrest Golf Course, Huntley, IL, April 2013 to August 2018

• Coordinated team members to complete relevant tasks and reach goals

•Conducted thorough follow up conversations to ensure customer satisfaction

•Utilized a variety of promotional tools to encourage customer retention. Retail Sales Associate, Gander Mountain, Algonquin, IL, August 2014 to August 2017

• Successfully implemented sales strategies

• Assessed needs of customers with clear communication

• Recommended ideal products and services based on my assessment

•Encouraged excitement to help strengthen customer-company relations