Manager Customer Service

Kevin Chung

**** ******** **** #***, *********, TX 76006

Cell 415-***-**** Email ***********@*****.***

Professional Summary

Experienced Distribution Manager well versed in warehouse and logistics operations. Self-starter who possesses exceptional organizational skills and detail oriented. Willing to go the extra mile to meet tight deadlines and reach company goals.

Skills

●Quality Management

●Process Improvement

●Budget Management

●Customer Service

●Inventory Management

●MS Office Proficient

●Google Sheets Proficient

●Project Management

●Team Development

●Launching FCs

●Warehouse and Logistics operations

●Fulfillment and Distribution

●WMS Knowledgeable

●LTL/FTL Knowledgeable

Handheld RF Experience

Experience

Cheetah Technologies, LA, CA and Grand Prairie, TX

General FC Launch Manager 7/2019- present

●Launched 60k sq ft FC in downtown LA

●Fleet management of 25+ delivery trucks/routes

●Fleet maintenance

●Reduced shipping costs by 50%

●Improved customer service rating from 3.79 to 4.29

●Partnered with industrial engineer for building layout for efficiency

●Hired and trained launch team

●Co-authored a FC Launch Playbook

●Partnered with Head of Logistics to document and develop SOPs

●Hold contractors accountable to quality and ontime completion

●Ensure all required permits filed

●Negotiate contracts with vendors

●Implemented KPIs

●Create budget for site launch

Cotton Heritage, Commerce, CA

West Coast Distribution Manager 12/2017-6/2019

●Successfully completed warehouse remodel

●Successfully implemented FDM4 WMS system in warehouse

●Develop and executed 5S plan in remodeled facility

●Developed quality and accuracy SOPS

●Reduced labor expense by 40%

●Drove increased picker performance by 35% through elimination of temporary contract workers

●Reduced shipping costs by 30% over previous budget year through renegotiating freight costs and committing to exclusive use of certain shipping lanes

Amazon Fresh, Vernon, CA Outbound Operations Manager 7/2016-12/2017

●Successfully assisted in launching new 100k+ sq ft facility

●Implemented and executed 5S plan in facility

●Increased performance through daily training and development of front line staff of over 80 hourly associates

●Increased order pull accuracy through developing peer mentors to develop and train all new associates

●Daily planning and forecasting of workload and holding daily Gemba to ensure successful planning and execution of daily tasks

Quest Diagnostics, Van Nuys, CA Logistics and Call Center Supervisor 7/2013-6/2016

●Reduced call wait time average of 110 seconds to 35 seconds in 4 months through better scheduling, training, and staffing

●Improved TAT time of call to pick up to delivery from 3 hour 25 minute average to 2 hour 18 minute average

●Negotiate SLA agreement with contractors

●Reduce delivery expense by 40%, from $350k monthly to $210k monthly

●Provided customer service and deescalated client concerns and issues, and partnered with account reps to develop solutions

Target Corp, San Bruno, CA Logistics Executive Team Lead 8/2005-10/2012

●District planner for seasonal inventory spikes

●District trainer for all new in role Logistics Executives

●Provide training and development agenda and schedules for all hourly and salaried logistics staffing

●Piloted and rolled out all new company releases of softwares, projects, and objectives

●Successfully assisted in launching multiple small format buildings in San Francisco

●Led the rollout of the PFresh remodel in home store, while staying under payroll budget and completion a week earlier than forecasted

●Improved picking UPH from 160 to 220 average

●Improved pick accuracy from 97.8% to 99.6

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