Manager Project

Ann Hein

Open to Relocation

************@*****.*** • 925-***-****

https://www.linkedin.com/in/annhein/

Qualifications Profile

Seasoned Project and Customer Service Specialist poised to excel in a role that calls for perfected project management, customer relations and engagement while displaying excellent interpersonal communication skills to build and secure trusted business relationships.

Committed to serve as the customer and client main point of contact, understanding their goals and expectations, advocating for their success in achieving increased profitability and productivity through products and services, for continued business growth

Determined to establish trusted, dependable relationships by addressing concerns, risks, and critical decisions with a sense of urgency while maintaining composure and patience, providing continued support to ensure customer satisfaction of products and services, always looking for areas of improvement

Ability to meticulously manage multiple project and account logistics at one time, small or large, and at different stages of development, including putting communication plans in place to encourage open collaboration with cross functional teams and key stakeholders.

Proven track record of implementing detailed and effective project timelines, tracking critical milestones, forecasting financial objectives, and managing budgets. Extensive experience working in a fast-paced environment, prioritizing tasks and staying organized while working under pressure to meet deadlines.

Application Experience: WebEx, Ring Central, Teams, Concur, Encore, Budget wise, Slack, SharePoint, Workday

Areas of Expertise

Analytical Problem Solving

Solution Oriented

Client Relations

Onboarding/Development

Organized/Detailed

Advocate /Liaison

Fast Paced Environment

Task Prioritization

Cross Functional Team Collaboration

Professional Experience

Maritz global events, Walnut Creek, CA

Senior Account/Project Operations Manager, 2/2011 – 6/2020

Mentored and trained project teams, demonstrating flexibility and fast-paced work style. Monitored workflow and took an active role in the hiring process of new team members. Managed a wide variety of customer/client accounts and vendors from various industries, including Healthcare, Pharma, Technology, and Private businesses. Managed logistics for new account onboarding implementation and development logistics. Created strong, trusted client relationships, resulting in obtaining repeat business, retaining new accounts leading to company profitability. Successfully tracked and maintained project timelines, with the ability to successfully manage more than one project at a time. Updated and monitored budgets in varying size. Performed post-program wrap-up, including tracking attendee feedback, surveys, and identifying any potential improvements for future events. Involved in continued training, implementing innovative ideas for existing clients for business growth and enhancement. Learned new products and services, staying current for continued growth of existing accounts.

Produced large-scale programs for CA Technologies, a new client who contracted just partial service, by the completion of the large project we obtain their business for the next 3 years, a multi-million-dollar budget. Pulled together a team of over 15 experts to assist in managing all logistics for over 5K attendees, 200 sessions, Keynote, General Session. Received multiple achievement awards.

Account Manager for a new client, Xilinx Technology Inc., organized the onboarding process, training, service implementation, continued development of products and services, building trusted relationships with key stakeholders while managing their four International Conferences from conception to execution, each with a budget of $3.5M

Novartis Vaccines and Diagnostics, Emeryville, CA

Meeting Event Project Manager, 4/2005 – 1/2011

Acted as sole planner for 70 domestic and international meetings and events, including research and development, symposiums, national sales training workshops, advisory boards, and trade shows. Oversaw operation and logistics for yearly company event, managing 1500 volunteers. Focused on employee engagement, developing training and managing meetings and events to support and encourage teams. Planned international road shows in Latin America, focusing on event management from start to finish while working in tandem with various international teams.

Key Accomplishments:

Coordinated and managed all vendors, travel, planning logistics for an International Exhibit at a Pharmaceutical Tradeshow, including presentations, product demos, branding and design, sponsorship inclusions, lead retrieval process and it was a huge success producing increased awareness and company productivity.

Executed from conception to completion a ground-breaking event for a new manufacturing facility, coordinating all aspects, including food and beverage, production, transportation, ribbon cutting, and outdoor tenting, managed all logistics for attendance including senators, governor, news media, top scientists and doctors

Educational Background

Master’s Degree, Hospitality, Recreation, and Tourism, California State University, East Bay – Hayward, CA

Bachelor of Arts in English

California State University, east Bay – Hayward, CA

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