Front Desk Assistant
Resume:
MILES DINI
Highridge, Nairobi, Nairobi County *0100 254-***-****** **********@*****.***
PROFESSIONAL SUMMARY
Personable and talented teacher and mentor with current understanding of new learning technologies and trends in the society. Highly motivated and enthusiastic educator skilled in identifying educational software and learning programs benefiting the society at large.
SKILLS
●Communication
●Conflict resolution
●Time management
●Teamwork
●Word
WORK HISTORY
● Mentoring
●Working under pressure
●Excel
●PowerPoint
SEPTEMBER 2020-PRESENT
Trainee Faiba Mobile Upper Hill, Nairobi
Received and made phone calls to clients in a bid to solve their problems concerning how to pay for the internet and how to operate devices such as the portable WIFI devices.
Issued and registered new Faiba users with our sim cards.
Replaced and reactivated lost sim cards of clients subscribed to the Faiba service.
Guided clients as to how they could pay for their internet subscriptions particularly for the portable WIFI devices.
SEPTEMBER 2018-AUGUST 2019
Teaching Assistant Pacemaker International Kenya Nairobi, Nairobi County
●Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.
●Supported instructor with test administration, curriculum development and grading.
●Worked with individual students to provide personalized educational, behavioral and emotional support.
●Assessed student assignments to check quality and completeness and assign grades.
●Tutored struggling students individually and in small groups to reinforce learning concepts.
●Prepared lesson materials and visual aids to reinforce lesson concepts.
●Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
●Mentored the students. SEPTEMBER 2016-AUGUST 2017
Teacher Volunteer Youth Alliance for the Leadership and Development of Africa
Nairobi
●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
●Mentored students on both life skills and educational skills.
JANUARY 2017-APRIL 2017
Youth Mentor GARDEN OF HOPE FOUNDATION Nairobi, Nairobi County
●Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
●Monitored team performance, including developing performance improvement plans and recommending achievement awards.
●Prepared weekly written and oral reports about community service programs.
●Cultivated relationships with potential employers and with referral agencies.
●Gathered, analyzed and compiled data into reports to be distributed to appropriate personnel.
●Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
●Recommended coping mechanisms and offered guidance to individuals dealing with intense problems.
●Managed approximately 5 incoming calls, emails and faxes per day from customers.
JANUARY 2013-FEBRUARY 2013
Clerical Worker Personal Systems Nairobi, Nairobi County
●Provided assistance and support to staff in regard to facility maintenance, security and services.
●Closely monitored front desk visitors to maintain secure and clean environment.
●Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
●Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
JANUARY 2012-MARCH 2012
Field Enumerator Digital Divide Data – Kenya Nairobi, Nairobi County
●Coded data from participant interviews.
●Explained questions in better detail for interviewees to allow truthful answers.
●Obtained updated contact information from all subjects and verified data for accuracy.
●Observed participants and recorded results.
●Conducted interviews with participants to assess eligibility.
●Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
●Focused and observant of individuals' verbal and non-verbal communication cues such as tone, inflection and body language.
EDUCATION
2019-2020
Financial Sales Services,
Generation Kenya,
Certificate.
2013-2018
Bachelor of Arts
University of Nairobi, Nairobi, Nairobi County
●Graduated with a Second Class Honors, Upper Division.
●Majored in Sociology and Communication.
2009-2011
Kenya Certificate of Secondary Education
Kanga High School, Rongo, Migori County
Attained a grade of 66 points, B plain.
REFEREES
1.Claire Mwaniki
Instructor, Generation,
**************@*****.***,
2.Floridah Otieno Programs Coordinator, Garden of Hope Foundation, *************@*****.***, 070*-******.
3.Mary Khaemba
Senior Teacher,
Bohra Primary School, ************@*****.***, 0721
689861.
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