Sales Representative Data

Tabitha Edwards

McKinney, Texas *****

Cell: 214-***-****

*****************@*****.***

Career Overview

To obtain a challenging senior management position, utilizing my abilities developed through experience with the opportunity for professional growth in the industry. Communicates effectively with customers, while maintaining a positive and professional attitude. Motivate and inspire individuals in a positive manner. Ability to handle and resolve problems in a timely manner, while maintaining a good disposition demeanor. Great team worker as well as a team leader.

Key Qualifications

Information Technology professional with over 18+ years of experience with major Telecommunication industries in Analyst/Manage billing/Invoice applications/system on multiple platforms including significant cost savings and audit, configuration, database support, production/application support activities, customer invoicing support and management report generation with focus on delivering highest quality product.

Major strengths include experience in excellent communication/presentation skills, strong leadership, competent, effective team player, attention to detail, dutiful respect for compliance in all regulated environment as well as easy adaptability and work management.

Telegence (Amdocs Ensemble) IT Support, Technology Integration, Implementation, Upgrades and Migration Specialist. Supported one of the largest in US wireless billing system for both voice and data; well over 83 million plus customers' data.

Skills

Telegence/Amdocs

Clarify/CRM

CSM, BRAT, Remedy

SQL, UNIX, Shell Scripting

TOAD-Oracle, SOA, LSMS

Jack Track/Pro Track

LERG, POET/PEARS

Webtrax

Windows

MS Word, MS Excel

MS PowerPoint

Scopus, F&E, CSMI, Stratus

VDDS, Edge Test, Orion

People Soft, Peek, Intergy

MDE

CERTIFICATIONS/TRAINING

Unix Shell editing and scripting/Unix Sybase Administration

Oracle DBA Course/SAP Program

SQL and PL/SQL programming

Visual Basic, Java and Power Builder

Agile - Agile Methodologies and SCRU

Professional Experience

KFORCE/ATT September 2016 to March 2020

Telegance Marketing Manager

Dallas, TX

Products Supporting

Military/First Responder/Signature Discounts and Multi-Line/Single-Line/Care Save Discounts/WiFi

Customer sweeps daily in MDE for Mobile Share and non-Mobile Share customers to ensure customers receive their proper discounts.

Creates monthly Affiliate Billing

Partner with Billing Ops team and creates a bill using data which is sent to Uverse/DirecTV for payment.

Data Free TV

Quantifies and run monthly sweeps to apply Bonus Data to customers in MDE who are high end users of Data Free TV.

Add Data to Data Free TV users due to an outage

Partner with DirecTV to determine impacted customers and sweeps Bonus Data onto customers impacted by the outage.

iWatch/Wearables Data Provisioning

Runs reporting's out of ERBI to identity customers missing the SOC and manually adds the SOC in TLG to ensure proper provisioning.

ROME FAN requiring synchronization - Invalid FANs

Partner with CRM Data team to review all FAN IDs in error and resolve.

Other Projects handled

Stream Saver - ensure all customers under a certain commitment period are set up properly.

North American Data Controls Exception - runs sweeps on CTNs which are being re-evaluated to ensure proper treatment of the SOC.

Retention Offer Clean Up - ensure all discounts are properly added.

Pot Validation/Sanity checks - runs reporting and verifies discounts are being properly added.

AMDOCS/ATT January 2006 to February 2016

IT Production Support; Business Operations Analyst

Richardson, TX

CSM/WLNP/CRM/Rejects/MAF-MPS/TS Batch Tier 1/LD Tier 2

Sr. SME (Sr. Subject Matter Expert)

Collaboration and Teamwork - work with other teams to achieve business goals such as testing or configuration

Manage the team of onsite employees and offshore employees and ensured all level of projects are being transitioned smoothly and accomplished in a timely manner. Responded well under pressure; responded well to any critical mission projects or any deadline given by Customers and Directors

Managed clients facing applications groups such as Financial, Audit, Accounts Receivable, Billing, Assurance and Operations Areas. Part of the Leadership team to come up technical ideas and solutions

Technical/Professional Expertise - Keep up to the industry standards and associated training that enhances technical skills

Problem Solving/Analysis - Brainstorm with other team members to leverage everyone's expertise and diverse approach to solve issues

Self-reliant, competent with solid interpersonal skills effectively managing time and deadlines

Experience as an expert Oracle Database/SQL/Application Support in Analysis and Implementation of Business Applications by analyzing high level documents; applications; Automate manual recurring billing support activities

Involved in all phases from analysis, testing, implementation and maintenance with timely delivery against aggressive deadlines

Knowledgeable on the use of Records, Collections, and Analytic functions in data analysis/applications

Worked with DBAs/SAs to effectively make use of Execution Plans, and Hints. And to perform application DBA/SA support for space management, database objects creation, user management, utilities installations on Unix

Create and maintain tables for correction of technical issues/errors

Evaluate implement related changes, and design, test and maintain tables

Configure products in the database and change product configuration

Run queries and jobs in SQL and UNIX to identify and troubleshoot issues, and identify trends

Coordinated quarterly database code releases to production with configuration management team

Managed a Tracking System – Designed to track, and modify all of Services

Monitors SLA Reports and assist with all aspects of correspondence emails and escalations, coming from Business and Upper Management

Ensured all SLA (Service Level Agreement) were met and delivered to the customers as part of agreement

Ensured all SOX Compliance is met for the projects and deliverables including practicing of Sox Compliance for the products used and support

Handles all scheduling, training, and send Critical Reports to all Managers and their team

SBC October 2003 to April 2005

Bill Audit-Manager

Richardson, Texas

Responsible for daily bill audit invoice verification operations.

More specifically, responsible for auditing SBC large business customer bills via daily/monthly billing files.

Activities include but are not limited to: Identification of non-conformity issues that reduce invoice accuracy and result in over and under billing, billing research, tax compliance (surcharges, fractional charges, fees), data input into Bill Audit Tool, invoice analysis and reviews.

Involved in all aspects of credit and collections.

MCI August 1999 to August 2003

Senior Auditor/Quality Assurance

Richardson, Texas

Account Receivables-Research and validate all escalated issues.

Audit all billing and credit requests from the Field and Receivables Management.

Audit all Local and Long-Distance orders under Majors and Nationals, making sure all orders are entered correctly into the.

Handles all escalated accounts.

VNET Technical Support Specialist - MCI

Handles all calls that are escalated from Corporate Customers and Account Representatives

Troubleshoots phone lines, calling cards, and any other telecommuting problems

Re-rates billing disputes and any issues the customers have while simultaneously ensuring World Class Customer Service

Training includes Vision and Dedicated Products

MCI WorldCom July 1996 to August 1999

Senior Technical Support

Houston, Texas

Troubleshoots all telecommuting problems such as: Dedicated Products, Calling Cards, Toll free, Switch/Data Lines, and Order Entry

Initiating repair and maintenance tickets via a mainframe and web-based applications, for Global customers connected through LAN/WAN Networks

Aggressively drive resolution by coordinating with IXC's/Telco technicians and engineers for testing and dispatch procedures, confirming CPE mandates with account management, and provide status to customers, (external as well as internal), in accordance to the MTTR, (Meantime to Repair), standards

Implement PVC's request, bandwidth upgrades, route plans, and CSU/DSU conversions

Inside Sales Representative - MCI WorldCom

Make cold calls to over 200 Small Businesses and Prospective Customers

Introduce Products and Services that are geared towards saving money for the Small Businesses and Customers as well as making profits for MCI WorldCom

Education and Training

Chenier Business College 1989

Associates Degree: Business Administration

Beaumont, Texas, US

References

References upon request

Contact this candidate