Engineer Cisco

PRADEEP G PILLAI

Puthenpura veedu,Perumkulam P.O,Kottarakkara,Kollam(Dist),Kerala 691566

E-mail: ********@*****.***

Contact No. +919*********, +919*********

CAREER OBJECTIVE:

Seeking a position to enhance my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible.

BRIEF SUMMARY:

Having 14 years of experience in IT industry that includes implementation and troubleshooting LAN/WAN networks, CISCO Routers, Switches and solid understanding of Network Infrastructure.

Sound knowledge of networking concepts, TCP/IP protocol, LAN/ WAN design and implementation with work experience of various environments like Automobile, Banking, Manufacturing, Stock broking (BSE/NSE), Hospitality and various critical production environment.

Ability to resolve technical issues and work experience with both domestic and global clients in 24/7 environment.

Ability to handle work pressure on critical situation.

Knowledge of routing protocols RIP, EIGRP, OSPF, BGP with strong concept of VLAN fundamentals, HSRP, VRRP, DTP, VTP, Spanning Tree Protocols, Wireless Technologies, Netscaler load balancer and Riverbed WAN Optimizer.

Working knowledge on various network monitoring tools like Solarwinds, Netcool.

Working experience with various ticketing tools like BMC service desk & Service Now.

Extensive knowledge of industry hardware to meet client requirements and ability to work quickly using all available technical resources.

Superior communication skills, including strong presentation and drafting abilities.

ACADEMIC QUALIFICATIONS:

Master of Philosophy in Computer Science from University of Madras (Academic Year 2017 - 18)

Master of Computer Applications from University of Madras (Academic Year 2014 - 17)

Bachelor of Arts in Sociology from University of Mumbai (Academic Year 2005 - 08)

Pre- degree from Kerala University (Academic Year 1995 - 1998)

SSLC from Kerala University (Academic Year 1995)

TECHNICAL CERTIFICATIONS:

Cisco Certified Network Professional (IP Routing) 642-902

Cisco Certified Network Associate 640-802

ITIL Version 3 Certified

Microsoft Certified Professional in Windows 2003 Active Directory

Hardware & Networking, Desktop OS – Windows XP & 2000 Professional (From CMS Computer, Mumbai)

WORK EXPERIENCE:

Currently Working as Network Specialist with HCL Technologies Ltd Chennai,

Client: 1) Cooper Tire & Rubber Company (November 2016 to till date)

2) Ford Motors Company Ltd (January 2013 to October 2016)

3) Deutsche Bank International (July 2010 – November 2012).

Worked as IT Support Engineer with Newel System InfoTech Pvt Ltd,

Client: 1) Motilal Oswal Securities Ltd (September 2006 – September 2008)

2) Mangal Keshav Securities Ltd (October 2008 – June 2009)

3) HSBC Invest Direct (August 2009 – February 2010)

CURRENT JOB RESPONSIBILITIES:

As a member of Cooper Tire offshore network support team, handling entire network related issues globally on a 24/7 manner, like wireless issues, LAN, WAN link connectivity issues, network devices related issues occurs on various global locations of Cooper Tire network.

Preparing the network configuration change plan for all new design changes, presenting it in the weekly CAB meeting for customer approval and implementing the approved network changes.

Configuring and troubleshooting cisco routers, switches, wireless controllers

Handling & resolving various P1, P2 incidents which have high impact to business.

Processing & completing P3, P4 issues which have comparatively low impact to production.

Giving network support on all the escalated issues received from the L1 support team, service desk and other infra tracks.

Processing and completing the end user raised requests, incidents & auto generated incidents by maintaining 100% SLA uptime standard.

Closely working with various Telco vendors (AT&T, Verizon, CenturyLink, NTT, TATA, Reliance, Bharti) for link down, flapping, link error issues.

Closely working with Cisco system for hardware issues, engaging CISCO TAC engineers for RMA.

Implementing & troubleshooting connectivity of multiple branches with Data Center.

Supporting various technical teams through WebEx meeting / bridge call when there is an outage which causes a production impact for the customer.

Answering hotline calls & respond to the queries of all remote Site IT teams through chat and email communication.

Preparation & submission of RCA for all P1, P2 issues.

TECHNICAL EXPERTISE:

Hardware: Cisco Routers, Catalyst & Nexus 9K Switches, Wireless Controllers

Networking: Remote Support, LAN, WAN, RIP, OSPF, EIGRP, BGP, VLAN, STP, RSTP, HSRP, VPC, Wireless Technology, Netscaler load balancer, Riverbed WAN Optimizer, Solarwinds, Netcool.

PERSONAL DETAILS:

Father’s Name : Mr. S Gopinathan Pillai

Date of Birth : 15th December, 1979

Marital Status : Married

Nationality / Religion : Indian / Hindu

Languages Known : English, Hindi, Tamil and Malayalam

PASSPORT DETAILS:

Passport No. : T6202262

Date of Issue : 06/06/2019

Place of Issue : Chennai

Date:

Place: (Pradeep G. Pillai)

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