Office Administrative Assistant
Resume:
Jennifer Spencer
Administrative Support
Baltimore, MD 21227
***************@*****.***
Work Experience
Installation Coordinator
Window Nation - Baltimore, MD
November 2018 to June 2020
Schedule measuring appointments, enter measures into our operating system 360. Upload and complete labor
workbook for upcoming window and door installs, schedule Install appointments, make reminder calls to customers, provide customer service to our customers, complete payroll for our 1099 employees, keep running list of installers supply needs, respond to emails and voice mails, review daily reports for accuracy, submit measures to our quotes department, prepare paperwork for installers for their installs, confirm balances are correct before sending out paperwork, email the techs and installers there work schedules, run daily and weekly reports to compare to actual work done, respond to installers when onsite if something is broken or the wrong product, excellent customer service in all of the above areas.
Patient Financial Services Representative
Ameritox Medication Monitoring Solutions - Columbia, MD April 2012 to February 2017
Processed all patient financial applications, received subpoenas and requests for medical records and bills/ then prepared the files requested, responded to incoming calls and made outbound calls as required to resolve billing, payment and accounting issues, provided assistance and excellent customer service to patients, patient families, providers, and other internal and external customers, used Consultative approach while working with users to
effectively assess needs and requirements, prepared, folded and mailed all claims that were not submitted electronically, sorted and delivered all correspondence to the 15
departments, prepared and sent out patient and client letters, made adjustments to patient’s account for bankruptcy and financial eligibility, Worked and led the team with projects such as refunds and audits, greeted and signed in visitors, managed conference rooms and event planning, printed and mailed lab results to providers, helped plan scanning project as the first step in switching to electronic medical records, created and sent large quantity mail merge letters to patients, assured confidentiality for all patient/customer information as per compliance policies, displayed an aptitude and willingness to learn new responsibilities
Administrative Assistant/Office Manager
Commercial Tire Inc - Elkridge, MD
June 2000 to March 2010
Posted suppliers invoices, prepared, and sent out monthly AR statements, completed payroll, administrate health and disability benefits for employees, and bank deposits, answered and directed incoming phone calls, typed all letters and correspondence, and mail duties, made
collection calls, took bids for outside services, monitored and stocked all shop and office inventory, researched references for potential employees and customers, and handled employee and customer concerns, scheduled
maintenance for office, shop, and building equipment, planned and coordinated company meetings and parties, made all travel arrangements, approved advertising and donations, met and worked with suppliers about promotions and specials
• Handled the front desk and phones
• Responsible for filing, faxing, scheduling, placing office orders
• Reviewed, sorted, and distributed incoming mail
• Maintained office
• Maintained office supply inventory
• Processed invoices
• Expense reports
• Approved timesheets
• Electronic/paper accounting
• Responsible for keeping track of data
• MS Outlook, Word, Excel
• Provided friendly customer service
• Disseminated inquiries to appropriate departments
• Verified and resolved client issues
• Inventory management
• Wrote and distributed meeting minutes
• Processed reimbursements
• Operational management
• Checked and processed client account information
• Meeting prep
• Supervised office management
• Prepared and mailed invoices
• Tracked claims
• Handled sensitive information
• Took and processed orders
• Typing
• Maintained the reception area
• Updated spreadsheets
Education
Certificate
TESST College of Technology - Baltimore, MD
2018 to Present
Some college, trade school in General Studies
Community College of Baltimore County - Catonsville, MD March 2010 to 2011
Skills
Customer Service
Administrative Assistant
Payroll
Outlook
Receptionist
Accounts Payable
Microsoft Excel
Vendor Management
Project Coordination
Project Leadership
Project Management
Events Management
Microsoft Word
Data Entry
Basic Math
Microsoft Office
Typing
Microsoft Outlook
Computer Literacy
English
Remodeling
Operations Management
Office Experience
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