Customer Service
Resume:
December **** - Present
Rita-Mary Onyinye Ezeamaku
No 35 Olawoyin Close, Anfaani Ibadan. Oyo State
081******** • ************@*****.***
Objective
To work in a productive environment where there is room for development and training in order to contribute thoroughly towards the aim, goals and objectives of the organization Personal Attributes/Skills
● Effective people management skills
● Good Presentation/facilitating Skills
● Maintaining business process and work culture
● Good interpersonal and customer relationship skills
● Time management skills/Problem solving skills
● Effective Multitasking skills
● Proven ability to manage through others.
● Strong decision making and problem solving skills.
● Strong & effective presentation skills
● Able to motivate others in a team environment.
● Excellent communication skills, both written and verbal.
● An ability to build rapport and trust quickly with work colleagues.
● Able to prioritize tasks and workloads in order of importance.
● Proficiency with use of Microsoft tools
● Proficiency in Customer relationship management tools Work Experience
Customer Service Representative - ISON XPERIENCES (MTN PROCESS) Outbound Customer Service Executive
● Reaching out to customers via phone calls
● Informing customers about the company’s product and service
● I ensure that I prepare report for inventory during customer interaction
● Delivery of follow up and feedback for HVC (High value customers)
● I deliver quality service for my customer so as to avoid churn
● Providing online solutions to various queries and enquiries
● Giving relevant information to solve customers’ query while managing different scenarios that may present themselves in the course of this activity.
● Delivering quality customer service to an average of 200 customers within an 8hr shift.
● Capturing customer’s data with relevant application to resolve their issues. Customer Service Representative - ISON XPERIENCES (MTN PROCESS) Inbound Customer Service Executive
● Query resolution for customers using all recommended applications
● I ensure that I prepare report for inventory during customer interaction
● Delivery of follow up and feedback for HVC (High value customers)
● I deliver quality service for my customer ensuring that i also meet up with all my set KPI parameters like AHT, Tagging, login, monthly Q-test, shrinkage, and etc.
● Providing online solutions to various queries and enquiries
● Research and dissemination of products and services upgrade to members of assigned team for efficient service delivery
● Answering incoming calls from customers.
● Giving relevant information to solve customers’ query while managing different scenarios that may March 2016 - October 2016
July 2017
July 2011
July 2004
present themselves in the course of this activity.
● Delivering quality customer service to an average of 200 customers within an 8hr shift.
● Capturing customer’s data with relevant application to resolve their issues. News Reporter - NIgeria Television Authority (NTA) Benin Network Centre Broadcast News Reporting
● Sourcing, Writing and Reporting of Newsworthy events.
● Editing of News Stories
● Provision of Assistance in News Production
Education
Bachelor Of Arts
University of Benin
● Graduated with a Second Class Upper
● Concentration in Mass Communication
West Africa Examination Council (WAEC)
St Francis High School Akure, Ondo State
First School Leaving Certificate
Bishop Hughes Memorial Nursery/Primary School, Akure Hobbies & Special Interest
Finding solution to challenges and breaking into new fields
Continuous self- improvement
Reading, surfing the net, meeting people.
Great zeal and enthusiasm into research and development of problem solving entities Referees
Available upon request.
Contact this candidate