CURRICULUM VITAE

Correspondence Address **/*, Govindpuri

Kalka Jee, New Delhi

Mobile: +918*********

Email- adirbd@r.postjobfree.com

Professional Summary:

Professional IT Team Leader who has been in the industry for around 10 years. Detail- and results-oriented individual with above-average critical thinking skills, time management skills, and organizational skills. Qualified IT project manager who communicates well with clients, co-workers, and supervisors alike. Interested in getting results and ensuring a great customer experience for each client.

Project Management Skills:

Highly proficient in a wide range of computer software, including monitoring software, CRM software, and various operating systems, among others.

Capable administrator who understands the need for strategic plans, proper resource allocation, production methods, and leadership to coordinate people and resources.

Excellent ability to use logic and reasoning to identify issues within a project and remedy those weaknesses until they become strengths.

Highly organized individual who understands the importance of a clean workspace and the need to manage time and resources properly.

Knowledgeable in the procedures for recruiting, selecting, and training employees

Technical Skills:

LAN, WAN configuring. Establishing LAN, WAN based multiple topologies based network

G-Suite, O365, LabTech, ARM, Zoho email, ManageEngine Service Desk

Microsoft Windows XP, Windows Server, Windows Vista, Windows 7, 8, 8.1, 10

Routers, Firewall (Sophos), Access point

Windows server 2003, 2008, 2012, 2016 deployment ad Migration

Telnet, Wireless Networking, Use of network monitoring tools

Administration of Salesforce, Azure and AWS

Expertise in ADDS, group policies.

SAN, NAS, Microsoft backup and recovery, Cloud backup (Mxbackup, Druva)

WSUS, DHCP, DNS

Migration to Office 365, MS Azure

AWS solution Associate

Work Experience:

Oxfam India June, 2017 to Present

Position: Officer-Information Technology

Benchmarked, analysed, reported on, and made recommendations for the improvement and growth of the IT infrastructure and IT systems

Communicated regularly with stakeholders regarding pertinent IT activities

Communicated updates, service times and usage best practices throughout the company

Defined and implemented disaster recovery and backup procedures for systems managed by the team

Defined delivery and support plans for implementing appropriate information technologies

Developed and implemented all IT policies and procedures

Established and managed to budget comprising ongoing operations and upgrades to systems

Kept up to date on industry developments and best practices

Maintained quality of service by establishing and managing to organizational standards

Managed financial aspects of the IT Department, including purchasing, budgeting, and budget review

Oversaw provision of end-user services, including help desk and technical support services

Managed project for various system deployment like e-buyer (SharePoint), Donor Management (Salesforce), Helpdesk (ManageEngine) etc, Cloud Backup (Druva)

Monitored and deployed various server around remote sides (WSUS, RDC, NAS etc.)

Managed Volume licensing for Microsoft, Symantec, GoToMeeting, Financial software

Vendor management, Asset management

O365 Administrator

Focal point for Azure Migration project of Oxfam India. Analyzing compatibility, business need and creating the road map

Project Administered:

E-Buyer (A cloud-based portal for procurement. Platform: SharePoint): Created the road map, collaborated with different departments, worked closely with developers, did sandbox testing and UAT, deployed in live environment

ManageEngine Service Desk: Deployed the ManageEngine Service Desk with SQL database, Created policies/escalation matrix, user templates

3-2-1 DR project: Set up an offsite NAS, designed backup polices, procured needed hardware, automated the backup procedure, set up cloud backup

Salesforce CRM deployment: Headed the project as technical counter-part of Oxfam India and developed the Donor Management System. Created SOPs, managed budgeting and costing part, participated in UATs, ensured a smooth from requirement gathering to Go-live journey

Druva Cloud backup: Deployed Druva cloud backup across organization (inSync), Headed the project from scratch to golive

WSC app development: Helped creating and managing Women support center app. This app is created to support women facing domestic violence and other gender related issue.

MSP Technologies Feb, 2016 to May, 2017

Position: Assistant Manager – IT (US Clients-On Call Remote support)

Confirmed effectiveness of solutions by interacting with user base and understanding their challenges

Managed large data imported initiatives for new and existing customers

Provided proactive analysis of key metrics, project milestones, and departmental priorities

Recommended, engineered and managed office systems, including centralized productivity and communication systems such as e-mail and centralized desktop environments

Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements

Performed as Technical Lead for L1 & L2 support team

Recruited and mentored new staff as needed

Executed projects related to O365 deployment, Microsoft Azure, Backup and Migration

Ensured that the quality and compliance parameters are adhered and SLA is met

Drafted technical reports and participated in management meetings

iYogi Technical Services Jan, 2014 to Feb, 2016

Position: Team Lead – IT (US/UK Clients-On Call Remote support)

Administered DNS, DHCP and WINS.

Configured Group Policy Objects to create a secure Windows Infrastructure.

Provided L3 help desk support for problems relating to Active Directory.

Set up Windows Azure environment

Set up VPN, custom attributes for user

Migrated Server 2003 to Server 2008

Used cloud backup technology (Max Backup)

Configured AD infrastructure to be managed by CRM (ARM, LabTech)

Created and imposed GPO

Set up software package distribution, password policies and scavenging

Supervised a team of 12 people, drafted weekly business/technical reports

IBM GPS Ltd. Sep 2011 to Jan, 2014

Position: Senior Practitioner (AD) (US Clients-On Call Remote support)

Installed Windows server 2008 R2 OS and Implementing RDC & ADC servers.

Created Organization Units, Groups and Users.

Implemented Group policies as per the Customer request.

Joined the Workgroup Machines to Domain.

After domain joining, retrieved all those user’s applications and data (Created Roaming profiles)

Qualification and Professional Certification:

Cisco Certified Network Associate (CCNA)

Microsoft Certified Professional

ITIL certified

B.Sc. from EIILM (72%)

Personal Information: -

Name: Rishi Kumar Singh Father’s Name: Mr. Grish Singh

Sex: Male Marital Status: Unmarried

Nationality: Indian Hobbies: Cricket, Chess, Movies, Reading (Sci-fi)

Date of Birth: 19-08-1989

Linguistic Proficiency: Hindi & English

Declaration:

It is hereby declared that all information given above are correct in the best of my knowledge and belief. I will be responsible for any mistake.

(Rishi Kumar Singh)

Rishi Kumar Singh

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