Service Representative Medical Billing

Lynn K. Boarman

Phone 270-***-****

*-****-*******@*******.***

JOB SKILLS:

Zirmed Medical Program, Call Center, Customer Service Experience, Computer Billing and Technical Programs, Medical Terminology, Accounting, Business Practices, Working knowledge of MS Word, Navigate Insurance Web sites

Internship, Helping Hands Surgical Associates, Nashville, TN, 3/201-5/2015 Worked with the Zirmed Medical Billing Program on how to enter the patient account information then to process the claim

1/2015-11-15-2019-09-05-2019-02-09-2020

Customer Service Representative, NTT DATA, Bowling Green, KY Respond to complex customer calls, and providers calls. Resolv: Benefit and Eligibility information, Billing and Payment issues, Customer material requests Physician assignments, Authorization for treatment, Explanation of Benefits (EOB) 5/2011-9/2013

Customer Service Representative, Amerigroup Corp, Nashville, TN Respond to complex customer calls, Resolve :Benefit and Eligibility information, Billing and Payment issues, Customer material requests Physician assignments, Authorization for treatment, Explanation of Benefits (EOB), Provide excellent customer service, do authorization for procedures and Inpatient Admittance, OB Global Notifications. 11/2010-2/2011

Customer Service Representative, CSI Company, CVS Caremark, Nashville, TN Answer calls about enrolling for Medicare Part D insurance and help process refills, answer questions for members.

12/2009-11/2010

Cable Dispatcher, West Tennessee Utility, Clarksville TN Program equipment on the computer using various programs for the technicians on the job for the cable services, handling incoming calls from technicians and customers. 7/2005-12/2008

Customer Service Representative, Convergys, Clarksville, TN Answering calls and resolving the issue and answer questions concerning rate plans and cell phones. I also serve as tier 1 technical support for cell phone issue. 9/2003-4/2004

Accountant, Burkhart Bookkeeping Associates, Clarksville, TN Generating expense and income reports for businesses, doing the general ledgers and taking phone calls and setting appointment and filing. 7/2003-9/2003

Data Entry Assistant, Larson Enterprises, Clarksville TN Enter the daily reports into the computer and assisted the payroll accounts clerk with the payroll accounts and filing.

EDUCATION:

Draughons Junior College

Associate Degree Medical Billing and Coding

April 2011

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