VIKAS NAYAR Contact: +91-988*******

H.No *** Govind Marg

Katewa Nagar Jaipur (302019)

Email: adir8a@r.postjobfree.com

OBJECTIVE:

To Enhance Customer Experience, improve operational performance and help build culture of operation excellence by deploying effectual Quality Control & Assurance process and practices for predictable service delivery.

PROFESSIONAL SUMMARY:

• Multi-talented Quality Consultant consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

• Experienced Quality Consultant with over 4 years of experience in KPO/BPO/ITES. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

• Self-starter and a team player with good interpersonal skills.

• Responsible for implementing production procedure to optimize new and existing manufacturing processes.

• Familiar with a variety of the field concepts, practices and procedure.

• Maintaining TAT, quality defines for the team.

EXPERIENCE SUMMARY:

Quality Consultant, 05/2017 to Current

Mattsenkumar Services LLC, Jaipur – Jaipur, Rj

• Quality Consultant shall be responsible for Service Delivery Quality in the areas assigned.

• Perform activities delegated as per Service Quality Plan.

• Knowledge of quality systems.

• Random audit of TM process on key controls like %age audit, sampling method adherence. Process Associate, 09/2015 to 05/2017

VKLAP Outsourcing Services Pvt Ltd – Jaipur, Rj

• Interact with customers to understand their products to create impressive listings.

• Interact with IndiaMart teams to resolve any issue related to listings.

• Handle Customer's e-commerce processes - creating listings, optimizing listings and creating promotions for online sales.

• Ensuring production processes adhere to safety and quality regulations. Worked as a Computer Operator at Govt. Hospital from 2012 to 2014. Worked as a Customer Care Associate at Shoppers Stop LTD in 2009. Worked as a Cashier at Shubhiksha in 2008.

ACADEMICS:

• Diploma in Computer Application with 64.89% from Board of Education Rajasthan – 2012.

• BA with 57% from University Of Baraily – 2011.

• Diploma in Retail Market - 2008

• Senior Secondary 54% from RBSE, Ajmer – 2004.

• MATRICULATION 46% from RBSE, Ajmer – 2002.

ADDITIONAL SKILLS:

• Microsoft Office, Microsoft Excel.

Date: 09-Feb-2020 Signature

Place: Jaipur (Vikas Nayar)

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