Engineer Service

Rajitha.M **/**C, Maniyanvilai, South Soorankudy,

Kanyakumari-629501.

Mobile: +91-938**-*****

E-Mail : ***********@*****.***

Career Objective:

To work in a firm with a professional work driven environment where I can utilize and apply my knowledge, skills which would enable me as a fresh graduate to grow while fulfilling organizational goals

Professional Summary:

Around 3.6 years of experience in the Software industry with wide range of experience in IT Services

Having good knowledge in Service Desk.

Good experience in guiding and bonding the team to complete their daily tasks. Handled a team of 35 members.

Knowledge in conducting/ participating Audit.

Good experience in guiding and performing first level troubleshooting over the call for the customers.

Preparing & submitting progress report to the management for their reference on daily & build deliver basis

Ability to provide first level Functional Support to the End Users

Excellent Communication, Documentation, Presentation and management skills.

Professional Experience:

1)Organization : CMS IT Services Pvt ltd

Duration : June – 2017 to February – 2020

Designation : Service Desk Executive

2)Organization : Team Computers Pvt Ltd

Duration : March – 2020 to till date

Designation : Service Desk Executive

SKILL SET:

Application : Digital Electronics, Control System, Embedded System

Software languages : HTML, C, C++, Java (beginner), MATLAB, VHDL

Others : Windows XP, MS Office, CRM, Excel

Education Portfolio:

Qualification

Institution/University

Year of passing

% Of Marks

BE (ECE)

University College of Engineering,Nagercoil.

2017

78.2

HSC

GHSS Sundapattivilai

2013

90.4

SSLC

GHSS Sundapattivilai

2011

94.6

Interpersonal Skills:

Creative and Logical

Problem Solving Ability

Co-Operative and Keen Observer

Personal Details:

Date of Birth : 24- Jun- 1996

Sex : Female

Marital Status : Single

Nationality : Indian

Languages Known: Tamil, English

Tools

1.CRM

Getting Queries from customers and raising ticket in CRM based on the requirement allocate engineer. If required raising ticket for spares and close the ticket.

Generating various reports daily and weekly basis.

2.Fieldez

Using Fieldez tool for engineer tracking and attendance purpose

3.Service Operation Management

Getting Queries from customers and raising ticket in CRM based on the requirement allocate engineer. If required raising ticket for spares and close the ticket.

Generating various reports daily and weekly basis.

Responsibilities

Allocate tasks to the engineers and follow them for its closure

Create and send the work reports periodically to the management

Following the Engineers through calls and E – Mails and Assigning / allocation of Service Calls, Installation Calls.

Answered and resolved level 1 support issues as well as being the lead on all escalated level 2 and level 3 support calls.

Provided Tier 1 support to all Help Desk clients

Built excellent client relationships; provided "damage control" when a client relationship was failing

Planned and implemented custom IT solutions for clients based on their individual needs and goals

Continuously communicated with vendors to anticipate and ensure alignment with current and future technology needs.

Updating of MIS on daily basis and Compiling daily Service report Maintained daily and monthly statistical reports.

Generation of Spares Request and Order Acknowledgement Notes and follow up till dispatch

Assigning / allocation of Service Calls, Installation Calls.

Documentation in all respects to be maintained and updated.

Generate and analyze required metric reports Assist with the communication, managing compliance.

Have working experience in Identify, Evaluate, Prioritize and Resolve user requests and issues.

Working Experience in CRM

Monitored Help Desk customer satisfaction and ratings by developing a Service Desk survey for clients to use.

Full range of IT Support, Implementation and Security

Vendor Management

I do hereby declare that the particulars of information and facts stated herein above are true correct and complete to the best of my knowledge and belief.

PLACE: Chennai SIGNATURE:

DATE: NAME: Rajitha M

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