Quality Lean Six

Mr. Vivian Carnegie, MBA

**** ********* **. **********, ** 33463 • PH: 561-***-**** • Email: ************@*****.***

SUMMARY

Adaptable professional with over 20 years of working experience. Possess solid working knowledge and experience in process validation, quality analysis, root cause analysis, continuous process improvement, business information systems and processes, and quality management system.

SKILLS

Documentation of Processes and Procedures

Root Cause Analysis

Quality and Process Analysis

Preparing and Presenting Training materials

statistical analysis

Project management methodologies

Process Development and Improvement

Kaizen and 5S Events

Lean Six Sigma Green, ISO 9001 and 1400

Lean Management and Quality tools

Word, PowerPoint, Excel, Visio, and Project

Jira, SQL, Lucidchart, Edraw, Balsamiq

PROFESSIONAL EXPERIENCE

Appliance Repair Technician at Trupro, Inc. 11/2019 – Present

Examined customers' appliances and root cause appliance breakdowns.

Repaired or replaced defective or damaged appliance components upon approval from customers.

Foster a culture of lean, just in time, first-time visit completion, and other customer satisfaction programs

Business Analyst at Assured Auto Group, Inc. 4/2019 – 11/2019

Performed various analysis and interpretation to link business needs and objectives for assigned function

Provided intraday, daily, and weekly reporting and analysis on KPIs to further illustrate performance.

Analyzed and reported on the key call center metrics to gauge trends and forecast performance

Identified major incidents as they happen and work with business partners to address and correct them.

Business Systems Analyst at Atlantic Healthcare Products 8/2016 – 10/2016

Defined project requirements by identifying project milestones, phases, and elements.

Gathered, analyzed, and wrote business requirements.

Sourced, vetted, and provided vendor management to ensure successful implementation of the software.

Kaizen Quality and Process Auditor at Gulfstream Goodwill Industries 5/2015 – 6/2016

Baselined and redesigned various processes utilizing lean methodologies and six sigma principle

Conducted interviews and facilitate requirements gathering with project stakeholders.

Trained Kaizen team members on fundamental principles of Lean Management.

Developed and maintained manuals, reports, and other documentation for new and ongoing procedures.

EDUCATION

Graduate Certificate in Business Intelligence/Analytics, Nova Southeastern University

MBA, Master of Business Administration, Nova Southeastern University

Bachelor of Science, Computer Science, University of Technology, Jamaica

Certification

International Association for Six Sigma Certification™ - IASSC Certified Green Belt™

SCRUMstudy Scrum Fundamentals Certification - Accreditation Body for Scrum and Agile, License 69669

Professional Development

ISO 9001:2015 - Quality Management System

Diploma in Project Management

Diploma in Business Process Management

Change Management - Principles and Practices

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