WENDY LORD
*** ********* ***** *****, ******* ***15
Summary:
Highly energetic professional with over twenty (20) years of experience in the Hospitality and Customer Service industries. Other areas of expertise: outside sales, retail sales, door-to-door, trade shows, travel planning, event planning, and marketing. My marketing specific skills are with market strategies and the implementation of those plans.
Education:
● Florida State University Tallahassee, Florida
Bachelor of Science Degree Major: Advertising
Internship: Chenoweth, Ellis & Faulkner Advertising Agency Tampa, Florida Experience:
● Alorica Tampa, Florida
American Express Customer Service Inbound call center. Retention, resolution, and service of accounts. High success rate and surveys. Assist in training new agents.
● Chico’s Tampa, Florida
Sales Associate Greet all customers. Personalized assistance shopping. Cashier purchases and help stock incoming merchandise. Complete displays. Call customers to set appointments and to inform them of sales.
● Treasure Island Yacht Club Treasure Island, Florida Event Server / Bartender Setup and breakdown of all special events including weddings, concerts, and comedy shows. Also, Outdoor Tiki Bar server and bartender.
● WellCare, Inc. Tampa, Florida
Outside Sales Representative Health agent for Staywell Medicaid Insurance. Started as a lead generator then promoted to Sales Representative.
● King Plush Inc. Irvine, California
Sales / Marketing Manager High volume sales of plush toys. Designed stuffed toys. Developed marketing plans. Coordinated travel arrangements and tradeshows. Designed booths. Sold product at trade shows and nationwide.
● Spinnaker International Inc. Irvine, California
National Sales Representative / Marketing Administrative Assistant Stuffed toy manufacturing company. Wrote copy for advertising materials. Designed advertising materials. The only national sales representative.
● Animal Express, Inc. Newport Beach, California
Administrative Assistant / Stuffed Toy Designer Planned all travel arrangements. Personal Assistant to the owner / designer. Scheduled business meetings and managed calendar. Designed stuffed toys in Korea. High volume external sales and tradeshows.