IT Technician, MTA, Active Directory, Networking, Quality, MS Office

ROBERT JACKS

Somerville, TN ***** 901-***-**** ****************@*****.***

Professional Summary

Aspiring IT candidate aggressively gaining a foothold into the IT industry by attending an accredited, hands-on training program in pursuit of additional CompTIA, Microsoft, and Cisco certifications. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs. Positive, determined, and hardworking; eager to apply skills and abilities in a technical environment, meeting demands of both customer and management.

Skills

Troubleshooting

Team Player

Microsoft Office

Active Directory

Network Administration

Customer Service

Communication

Time Management

Education

MyComputerCareer Live Online 2021

Information Technology Systems Administration

Certifications: MTA Security

Union University Jackson, TN May 2009

Bachelor of Science in Biology

Minor in Computer Science; Additional study in Psychology

Experience

Utility Specialist McCloud Services Dec 2018-Present

Memphis, Tennessee

Quality service to all customers

Facilities audit ready 100% of the time

Develop action plans to resolve pest infestations

Audit facilities to ensure compliance with third party requirements

Service Technician Allied Termite & Pest Control May 2016-Dec 2018

Somerville, TN

Residential Pest Management

Quality service to all customers

Maintain service route in accordance with prescribed metrics

Service Specialist McCloud Services Aug 2012- May 2016

Memphis, TN

Quality service to several large food manufacturers

Maintain all records applicable to internal and external audits

Developed pest management programs for clients served

Recommend sanitation efforts when pest activity is observed

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