Program Manager
Resume:
WORK EXPERIENCE
Flooring and Decor Sales Specialist
Home Depot - Costa Mesa, CA
July 2020 to Present
• Maintain daily contact with customers via email, phone calls, and specialty order systems to finalize and close sales.
• Responsible for meeting weekly quota of measure appointments for flooring and blind installations.
• Uses product knowledge to assists customers with choosing the best product for installation in their home.
• Responsible for writing, negotiating, and reviewing installation contracts with customers.
• Duties include selling and setting up new store credit accounts, providing information on financing options, project loans and outside specialty service leads.
• Surpassed yearly quota for installation leads within first two months of on boarding.
• Received six Homer Badges for excellence in customer service and entrepreneurial spirit. Program Manager
LAYC Maryland Multicultural Youth Center - Riverdale, MD October 2018 to March 2020
Ensured all statutory and regulatory requirements are met, proposed changes to comply with program guidelines, to meet the needs of impacted youth communities by coordinating educational resources.
• Created innovative practices by providing family focused education problem solving skills, and management that improved family functioning for youth by 25%.
• Collaborated with Youth Development Resource Specialist and supervisors to obtain collective cooperation and input on controversial issues and to provide rehabilitative services to at-risk youth using a systems approach.
• Utilized proficient knowledge of community and other district governmental resources available to reconnect at- risk youth back to society.
• Oversaw a multitude of community outreach activities with over 200+ attendees and established liaison relationships with area organizations and community agencies/resources to ensure the mission and philosophy of LAYC MD.
• Researched qualifications/skills needed to conduct job analyses with subject matter experts to distinguish well qualified AL'ASIA
DAVIS
Costa Mesa, CA 92627
************@*****.***
Highly proficient program manager with 4 + years of direct project administration, youth development, nonprofit administrator. Experience working with at-risk families in high need communities and schools with extensive diversity. Background in prioritizing projects, ensuring accuracy, and meeting critical deadlines in a fast-paced environment. Adaptable dedicated team player with recognized willingness to learn and teach newly acquired skills. Extremely detail oriented and approaches complex issues creatively. Authorized to work in the US for any employer
applicants, their ability to learn the job in reasonable periods of time.
• Managed and supervised the outreach, hiring and on-boarding orientation of 16 AmeriCorps members determined the responsibilities and extent of authority of the position in relation to other positions, which may seem to overlap.
• Explained the standards, classification decisions, impact of designated duties on classification, and complaint and appeal procedures to employees, supervisors, and operating officials or managers.
• Oversaw the administration, implementation, and analysis of benchmark assessments for student development Community Schools Coordinator
LAYC Maryland Multicultural Youth Center - Riverdale, MD September 2017 to October 2018
Coordinated and provided basic needs resources for the students and families of high-risk Title 1 community schools.
• Coordinated community food distributions serving a total of 2,087 families.
• Collaborated on the planning and the facilitation of multiple community events with an average of 200 attendees.
• Facilitated academic based after school programming and summer programming for a 120- at high-risk middle school youth.
• Managed a team of 7 AmeriCorps members and 12 afterschool consultants.
• Successfully submitted data driven reports with visual and narrative component to funders. Teacher's Aide
LAYC Maryland Multicultural Youth Center - Riverdale, MD August 2016 to September 2017
that mentored and tracked the progress of a caseload of 20 high- risk students.
• Delivered over 1,700 hours of service in a high-need middle school to improve social skills, parental involvement and academic excellence.
• Performed heavy data entry for student attendance, schedules, grades, registration, and discipline
• Planned and facilitated individual and small group intervention in both Literacy and Math to 20 middle school students.
• Provided one-on-one assistance and instruction for ESOL and IEP students.
• Provided one-on-one assistance and instruction for students performing below minimum academic achievement level. Lead Mentor (Mentorship/Internship)
Washington Nationals Youth Baseball Academy - Washington, DC June 2014 to August 2016
• Worked to provide activities to teach mentee about life, goal setting, and team-work.
• Trained mentors in working with children and positive development.
• Led a small group of 1-4 scholar-athletes in an academic activity twice a week
• Supported scholar-athletes with academic and personal goals throughout the year.
• Collaborated with academy staff on best practices to support scholar-athletes and youth development. EDUCATION
Bachelor of Science in Sociology
HOWARD UNIVERSITY - Washington, DC
May 2016
SKILLS
• Data Analytics
• Nonprofit Deliverables
• Training & Development
• Customer Service
• Program Management
• Team Management
• Lesson Planning
• Microsoft Office
• Google Suite
• Budgeting
• Conflict Management
• Spanish
• Positive Youth Development
• Case Management
• Microsoft Excel
• Office experience
• Data Analysis
• Recruiting
• Sales Experience
ASSESSMENTS
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Attention to Detail — Highly Proficient
March 2020
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Expert January 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Case Management & Social Work — Proficient
January 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Receptionist — Highly Proficient
January 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient
Organizational Skills — Proficient
January 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Supervisory Skills: Interpersonal Skills — Proficient January 2020
Fostering a collaborative environment and conducting difficult conversations. Full results: Proficient
Project Management Skills: Budgeting — Proficient
January 2020
Managing project budgets by appropriately allocating and monitoring financial resources. Full results: Proficient
Data Entry Clerk — Proficient
April 2020
Maintaining data integrity by detecting errors.
Full results: Proficient
Administrative Support — Expert
April 2020
Using basic scheduling and organizational skills in an office setting. Full results: Expert
Emotional Competence — Highly Proficient
July 2020
Managing one's own emotions and understanding those of others. Full results: Highly Proficient
Office Manager — Proficient
October 2020
Scheduling and budgeting.
Full results: Proficient
Data Entry: Attention to Detail — Proficient
April 2020
Maintaining data integrity by detecting errors.
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
October 2020
Knowledge of various Microsoft Excel features, functions, and formulas. Full results: Proficient
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