Middletown, DE *****
302-***-**** (C)
Tricia L. Keen
Technical Professional office suite: Microsoft Word, Excel, and PowerPoint & CAD System
Skills Mail application: Exchange and Outlook
Professional 10/07-present G4S Wackenhut, Allied Barton & Covenant Newark, DE
Experience Dispatcher (Delaware City Refinery)
Dispatched patrols to emergencies, suspicious activity and unlocks
Dispatch appropriate emergency personnel to fire/medical emergencies, etc.
Make refinery wide announcements on the console and PA system
Enter all information in the refinery “911” system
Answer multi-line phone system
Work with Savage personnel on a daily basis
2/06-12/06 Acsys Inc. Wilmington, DE
Administrative Assistant
(Various assignments with Acsys Inc.)
Prepared memos, correspondence and excel spreadsheets
Answered phones and routed calls
Prepared and logged in checks for deposit and entered info in general ledger
Implemented a project for the credit department by setting up files in cache
9/03 – 05/06 Source One Staffing Solutions Wilmington, DE
Administrative Assistant & Human Resources Assistant
(Various assignments with Source One Staffing Solutions formerly known as AES)
Scheduled testing and interviews for new hires.
Log in all correspondence and applications
Prepared offer letters for employment, typed memos and correspondence
Created PowerPoint presentation
Maintained highly confidential information
Answer questions and handle issues relating to hiring process
Greeted prospective new hires and vendors
Created excel spreadsheets
Order supplies, maintain and update files
Track down information and compile reports
2/01 to 5/03 Randstad Wilmington, DE
Executive Administrative Assistant
(Various Assignments with Randstad)
Answered phones and routed calls to the attorneys
Interfaced with clients and vendors
Typed memos and correspondence
2/01 to 5/03 Appoquinimink Schools Middletown, DE
Substitute Teacher
Substitute teacher between temp assignments
6/98 to 10/98 Option One Staffing Cherry Hill, NJ
Executive Administrative Assistant
(Short term assignment with MBNA)
Schedule meetings and conference rooms
Interfaced with outside vendors
Prepare expense reports, type letters, memos, and various correspondences
Coordinated various projects and catered events
Perform receptionist duties in answering multi-line phones, sorting and distribution of mail
Communicated effectively with all levels of executive offices staff
1/96 to 6/98 Olsten Staffing Services Newark, DE
Executive Administrative Assistant
(Long Term Assignments with the Bank of New York & MBNA)
Managed personal schedules for all levels of executive office staff
Scheduled meetings, conference rooms and all aspects of travel arrangements
Prepared presentations, expense reports, travel vouchers, typed letters, memos, and various correspondences
Inventoried, ordered, and maintained department supplies
Created and updated spreadsheets and data files
Coordinated various projects and catered events
Implemented policies and procedures, set-up business accounts and travel profiles for new employees
Reviewed credit card applications for fraudulent information at the Bank of NY
2/95 to 5/95 America’s Best Careers Newark, DE
Customer Service Representative
(Short Terms Assignment with Beneficial Bank)
Researched information on tax refunds.
Handled all aspects of customer accounts.
Communicated changes to management and staff.
3/93 to 2/95 Eastern Muzzleloader Supply Delaware City, DE
Office Manager
Prepared state tax and revenues.
Scheduled shows and travel arrangements.
Purchased sales merchandise and office supplies.
Fulfilled customer orders and maintained customer’s accounts.
Maintained every aspect of the office when the owner was away on business trips
Education Graduated 5/97 Delaware Technical & Community College, Stanton. DE
Associate Degree in Criminal Justice