Joan Edwards

EDUCATION WATERFORD INSTITUTE OF TECHNOLOGY 2014 – 2020

DOCTOR OF PHILOSOPHY ENGINEERING TECHNOLOGY

THE UNIVERSITY OF NOTTINGHAM 2011 – 2013

MASTER OF SCIENCE CHEMICAL ENGINEERING

CASE WESTERN RESERVE UNIVERSITY 2006 – 2010

BACHELOR OF SCIENCE CHEMICAL ENGINEERING

CERTIFICATION Professional Scrum Master I

IBM Data Science Professional

EXPERIENCE

BASICS Consultant - Open Source Community Management Internews New York, New York, United States Aug 2020 – Nov 2020

Short term contract position to assist in the development of security-related open source projects.

Involved in developing, prototyping, and the user testing and documentation of open-source projects.

Conducted primary and secondary user research to gain better understanding of security community.

Liaised with product and development teams to identify research objectives, as well as establish and implement strategy.

Used Tableau and Google Sheets for presenting information to stakeholders Technical Writer Red Hat, Inc.

Waterford City, Waterford, Ireland Dec 2017 – Aug 2020

Wrote, identified, compiled, and updated technical documents, including feature descriptions, customer use cases, and release notes. Maintainer of several open-source projects.

Identified, documented and reported bugs, errors, interoperability flaws and other issues. Logged and tracked tasks and epics in JIRA.

Developed UI for documentation sites. Additionally, identified uses cases and user personas for docs sites.

Crafted personas and other information radiators to communicate insights. Presented data using Tableau, Google Sheets, Excel and Powerpoint.

Information architecture with related coding (Git, CSS, JavaScript, and HTML) for publishing material for Red Hat Integration (AMQ), OpenShift Pipelines (Tekton), and Serverless products.

Maintained and supported Scrum ceremonies (with the development team), and contributions with content strategy to support an agile work environment.

Liaised with the documentation team, engineering project team, support team, and other stakeholders to create and maintain high-quality documentation.

Addressed content gaps and promoted continuous improvement for both upstream and downstream documentation.

Email: adiqwm@r.postjobfree.com

LinkedIn: www.linkedin.com/in/ajoanedwards/

GitHub: github.com/joaedwar

RESEARCHER Waterford Institute of Technology

Waterford City, Waterford, Ireland Oct 2014 – July 2018

Optimization of model characteristics and SQL implementations used to identify diffusion and adoption trends of innovative practices.

Applied data analysis methods to evaluate information and develop thorough and appropriate solutions.

Produced publications for conferences and journals related to design thinking, user experience, affordances, socio-materiality, HCI, agile methodologies, and innovation within Operations Strategy.

Conducted fieldwork, interviews, experiments, concept-tests, for data collection. Designed surveys, and questionnaires for research requirements. Tested research methodologies to confirm intended purpose of evaluation.

LECTURER Waterford Institute of Technology

Waterford City, Waterford, Ireland Oct 2014 – June 2018

Lectured and provided course material for final year engineering students in Operations Strategy, Operations Management, and Supply Chain Management.

Taught material on Kanban, capacity strategy, lean methodology, product lifecycle management, agile methodologies, innovation models, etc.

Supervised final year projects for engineering students – facilitated scheduling, outlined research requirements, provided support for student growth and ownership. CONTENT DEVELOPER Early Scholars Learning Center Remote, Various Locations May 2014 – Jun 2018

Developed online and printed educational training material.

Crafted personas and other information radiators to communicate insights.

Created dynamic UI to facilitate learning.

Created online content for teaching elementary math and science. CONSULTANT Technology Portfolio Development & Innovation Management Waterford City, Waterford, Ireland Apr 2015 – Dec 2017

Developed innovation and NPD strategy documentation for manufacturing and engineering firms.

Liaised with manufacturing firms to improve management of innovation and technology portfolios and assisted with the development of documentation for Enterprise Ireland- Horizon 2020 funding.

FIELD APPLICATIONS ENGINEER US PEROXIDE LLC.

Suffolk County, New York, United States Apr 2014 – Sep 2014

Implemented odor control technologies by monitoring and troubleshooting pump systems for wastewater treatment facilities; developed solutions for problematic equipment and software installations.

Produced written reports as well as prepared monthly update presentations for clients.

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