Manager Customer
Resume:
SUMMARY
Motivated and determined individual with a strong desire to work hard and
utilize my skills to contribute to the success of the company EXPERIENCE
Gadabout - Barback
Chicago, IL • 10/2019 - Current
Whiskey Business - Barback
Chicago, IL • 01/2019 - 07/2020
Jasters - Bartender, Bar-Back, Line Cook, and Server Crystal Lake, IL • 12/2017 - 01/2019
CONTACT
**********@*****.***
Chicago, IL 60640
SKILLS
EDUCATION AND TRAINING
Bachelor of Arts
Aurora University
Aurora, IL • 05/2015
Cody Covganka
Made product recommendations to customers based on preference, food pairings and special promotions.
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Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
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• Studied bartenders to learn recipes for different mixed cocktails. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
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Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
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Made product recommendations to customers based on preference, food pairings and special promotions.
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• Monitored patrons to keep alcohol consumption at designated levels.
• Responsible for opening and closing bar.
• Greeted guests with friendliness and professionalism. Studied and memorized mixology menus to learn recipes for different mixed cocktails.
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• Backed up cashier staff to process customer orders and payments. Made product recommendations to customers based on preference, food pairings and special promotions.
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• Relationship development
• Customer service
• Good communication
• Inventory management
• Administrative support
• Worked with MS Office
M&P Covganka, Inc - Route Manager (Consumer Goods) Huntley, IL • 02/2016 - 04/2018
Costco (Seasonal) - Front End Worker
Lake in The Hills, IL • 10/2017 - 12/2017
Peerless Network Inc. - Code Administrator-Telecommunications Chicago, IL • 02/2017 - 07/2017
Lou Malnati's Pizzeria - Bartender/Delivery Driver Lakewood, IL • 05/2015 - 02/2016
• Monitored patrons to keep alcohol consumption at designated levels. Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
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Promoted customer safety by maintaining current list of available ride services for inebriated customers.
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Applied proactive and resourceful nature to create pleasant guest experiences.
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• Greeted guests with friendliness and professionalism. Connected with established accounts to offer additional services needed at customer sites.
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Loaded consumer products into truck from warehouse and unloaded at customer site following store procedures.
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Drove truck loads to customer sites daily, unloaded and checked in customer orders using hand-held computer device.
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• Built displays, stocked shelves, as well as optimized shelf space.
• Distributed new merchandise efficiently to different departments. Managed product returns professionally and quickly to maintain customer satisfaction.
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Helped customers find specific products, answered questions and offered advice.
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• Assisted Manager in handling customer calls.
• Cold-called to increase client base.
• Managed inventory of client list.
• Trained new clients on the company solutions and company website. Provided excellent service and attention to customers when face-to-face or through phone conversations.
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• Contacted customers prior to delivery to coordinate delivery times.
• Collected payment from customers, made change, and provided receipts.
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