Customer Service Manager, data entry, accounting.
Resume:
Objective
A Hospitality, and Hospitality Management veteran looking for a team to join for which my vast amount of customer service, problem solving and interpersonal skills can be used for the enhancement of any company.
Experience
Night Manager/Task Force Rep, Loews Chicago O Hare Hotel 2/2018-3/2020
-Manage a 556 room 4 star property, which included the Front Office, Security, IRD, etc.
-Handled any and all guest and employee issues
-On occasion run and process the Nightly Auditing of all hotel transactions.
-Prepare distribute daily reports for in house groups as well as the hotels
Executive committee.
-As a Task Force Representative, traveled to different Loews Properties across the US
and Canada, to train, and or work alongside my assignment hotels staff.
Night Manager, Hard Rock Hotel Chicago 4/2007-12/2017
-Oversaw, the general operations of a 4 star property, which included, the Front Office, Housekeeping, the Hotel Bar, IRD, Security, etc.
-Handled any and all guest and employee issues
-Organizing and verifying receipts
-Identifying, researching, and correcting discrepancies
-Run and process the Nightly Auditing of all hotel transactions.
-Running and distributing daily reports...
Night Manager, The Allerton Chicago 2006-2007
-Managed the operations of a 4 star union property.
-Resolved any and all guest issues.
-Oversaw the completion of the nightly audit.
-Perform special projects and other responsibilities as assigned.
-Perform the Manager on Duty functions as assigned.
Night Audit Manager, Crown Plaza Silversmith 2005-2006
-Handle the balancing of the hotels daily revenue.
-Tally up and balance the daily paperwork of all hotel employees.
-Assisted in nightly bookkeeping, room inventory and nightly reservations.
-Prepare nightly reports for hotel, and corporate management.
-Respond to guest and other hotel employees request and needs.
Education
Roosevelt University 2 year Merit Scholarship, Psychology Major 92- 94
Loyola University Psychology Major (Part Time) 94- 96
Skills
Proficient in several hotel PMS, including Opera. Several years of Computer and Computer Networking experience. Trained in conflict resolution, and conflict analytics, also proficient in multiple Hotel and Hospitality positions.
References
Available upon request.
************@*****.***
5049 S. Drexel Blvd
Chicago, Il
60615
EDWARD PLEDGER
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