Administrative Assistant

EDUCATION

Social Service Worker – Gerontology (Diploma) September 2017- August 2019

St. Clair College at Ace Acumen, Toronto, Ontario

High School Diploma April 2015

S.B.B.S. Senior Secondary Public School, Punjab, India

WORK EXPERIENCE

Administrative Assistant

Thermo Fisher Scientific - Mississauga, ON January 2020 to October 2020

Attending phone calls and routing callers to the appropriate party.

Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

Greet and assist visitors.

Maintain polite and professional communication via phone, e-mail, and mail.

Anticipate the needs of others in order to ensure their consistent and positive experience.

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

Providing real-time scheduling support by booking appointments and preventing conflicts.

Dispatch May 2018 to July 2019

Reet freight system Inc., Brampton, ON

Taking orders from the trucking companies and sending trucks to pick-up and drop- off material.

Develop delivery routes and maintain contact with drivers throughout the day.

Answering the electronic emails on computers and incoming phone calls from drivers on the road.

Put the information on MS office about their loads in the system with the location of pick-up and drop-off with the driver’s name and dates.

Social service worker

Shubh helping hand, Mississauga, ON December 201to April 2018

Providing mental health counseling to individuals, groups or families—if one is a clinical social worker

Conducting initial assessments of clients' situation to determine needs and goals

Researching and advocating for appropriate public assistance resources for clients

Communicating with clients' care teams

Providing crisis intervention as needed

Referring individuals to appropriate treatment centers, as indicated

Ensuring that all case files, and other records, strictly comply with policies, regulations, and procedures

Coordinating treatment planning and maintaining ongoing contact with outpatient providers for the continual care of patients

Actively participating in ongoing training as needed in order to meet all certification standards and credentialing policies

LANGUAGES

Multilingual: Fluent in English, Hindi and Punjabi

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