Assistant Operation Manager

SURYA PRATAP SINGH

Email ID: *************@*****.*** LinkedIn: https://www.linkedin.com/in/surya-pratap Contact Number: +1-669-***-**** San Jose, 95131

INDUSTRY EXPERIENCE

Assistant Operation Manager/Inventory Specialist, Motivate LLC, San Francisco, CA Jan 2020 - Present

● Develop and implement improvements to existing operational procedures in order to maximize efficiency.

● Work with operations, bike fleet, safety and other departments to ensure timely and productive workflows for continuous operational improvement, including participating and conducting training as necessary.

● Create an Inventory management system to keep track on daily and monthly usage of all the Inventory.

● Conduct metrics tracking analyze results and generate output reports; including those on bike status, system events, rebalancing data, and more.

● Coordinate and collaborate with other planners, vendors, master production schedulers, and accounts personnel to resolve material issues.

● Ensure that safety-related processes are in place and that all staff follow appropriate safety procedures within field operations, pre/post shift safety check and warehouse operations.

● Solve critical material shortages by expediting or re-planning resources collaborating with suppliers. Logistics Associate, Bloomingdale, Palo Alto, CA Oct 2019 - Dec 2019

● Manage the inventory logistics for the merchandise and make sure it complies with the customer requirements.

● Responsible for maintaining the effective timeliness and legality of the transport material.

● Analyze the operational procedures and implement improvements to maximize the operational efficiency.

● Follow quality service standards and complying with procedures, rules and regulations.

● Implement various process tracking tools to track shipment, inventory and ensure On-time deliveries coordinating with suppliers on regular basis. Technical Sales Representative, Quatrro Global Services Ltd, Gurugram, India Aug 2014 – Oct 2016

● Diagnose, reproduce software issues to help customers and co-ordinate with a subject matter expert when required.

● Create Ad-hoc reports for internal customers to help them make business decisions using data visualization tools like Tableau.

● Evaluate and respond to incoming sales leads, troubleshooting the customer software issues and provide technical support.

● Resolve issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case. SKILLS/TOOLS

Supply Chain Management: Inventory management and control, Logistics, Supply chain, MPS/MRP, Demand Forecasting, Demand planning, production planning and scheduling, capacity planning, procurement, Six Sigma Methodology. Quality Systems: Root cause investigation, control plans, PDCA, Supplier Investigation, data analysis, Value Stream Mapping, 7 Quality tools, Lean Manufacturing, Project Management.

Risk Management: dFMEA/pFMEA, Risk benefit analysis, RTM (Requirement Traceability Matrix), Gap analysis, risk analysis, design development process, Change Control.

Industry Standards: OSHA Regulations, ISO 9001, ISO 13485 and ISO 14971, 21CFR820, FDA and HIPAA compliance. Sales: Sales support and Operations, Strategic sales knowledge, Account management, Business development, Problem solving, Customer Service, Technical Support.

Requirement Management Tools: Rational Requisitepro, JIRA, HP ALM SDLC Methodologies: Agile/SCRUM, RUP, Waterfall

Languages: SQL, HTML

Analysis and Reporting: Tableau, SAP Business Objects, MS VISIO, Pivot Tables, VLOOKUP, Advanced MS Excel. EDUCATION

Master of Science in Engineering Management, San Jose State University, San Jose, CA Jan 2017 - Dec 2018 Coursework: Logistics for Supply Chain, Advanced Systems Engineering, Managing the Lean Enterprise Improvement Program, Operations Planning and controls, Leading the Six Sigma improvement projects, Service Systems Engineering and Management. Bachelor of Engineering in Computer Science, Maharishi Markandeshwar University, Ambala, Haryana, India Aug 2009 - Nov 2013 Coursework: Engineering Mechanics, Operating Systems, Principles of Management, Database Management, Data Warehousing and Data Mining. CURRICULAR PROJECTS

Six Sigma Project DMAIC, 5S Lean principles, RCA, FMEA, Pareto Charts, Root Cause Analysis Spring 2017

● Implemented Lean Six Sigma principles for optimizing the service time for an automotive servicing firm.

● Incorporated DMAIC, 5S, FMEA (Failure Modes and Effect Analysis), Continuous Process Improvement, and Root cause validation to define, analyze and improve the servicing time of the firm. Improved the servicing time and enhanced the quality using PFMEA analysis by 85%. Operations Planning & Control Forecasting, Planning, Scheduling Fall 2017

● Designed a Sales forecast for Vikings Product Division and developed a scheduling methodology to minimize the cycle time to satisfy production plans using Bills of materials (BOM), and MRP techniques.

● Forecasted the data for Viking division and developed a production plan to meet the demand requirements.

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