Code Enforcement, Customer Service, Medical Office Assistant

BRENDA L GONZALEZ

Newark NJ, ***** *********.***********@*****.*** (862)452 – 8994

Notary Public

EDUCATION

Bloomfield Tech, Bloomfield, NJ Graduation: May 2012

PROFESSIONAL EXPERIENCE

Borough of Roselle, Roselle, NJ

Code Enforcement: Keyboarding Clerk 1 Sept. 2019 – Present

Inputting into the SDL system all resident applications and complaints

Fulfilling spreadsheets for all incoming zoning and code enforcement applications

Completing purchase orders as needed for the department

Processing all incoming residential certificate of occupancy applications

Creating spreadsheets monthly to calculate department revenue

Responsible for all check and money order handling

Rutgers NJ Medical School-U.P.A., Newark, NJ

Medical Office Assistant April 2019 – Sept. 2019

Abiding by HIPPA regulations in order to keep confidential information secure

Verifying Insurance Converge

Collecting co-pays and patient referrals as needed

Conversing with patients to assist them and provide patient satisfaction with medical needs

Assisting Physicians during patient visits (patient vitals and collecting medical records/patients’ current medications)

Scheduling outpatient procedures as ordered by physicians & follow up appointments

Ensemble Health Partners Mountainside Hospital, Glen Ridge, NJ

Patient Access Representative Aug. 2018 – April 2019

Knowledgeable of several medical terms, diagnosis’, and outpatient services

Responsible for gathering all demographic patient information, proper information of RX orders

Scheduling of appointments/insurance verifications using Microsoft Office, HMS, CQI, and Epic

Required to abide by HIPPA regulations in order to provide patient confidentiality

Conversing daily with patients and commercial, Medicaid, and Medicare insurance companies

Allegiance Billing and Consulting, LLC, Bloomfield, NJ

Financial Counselor June 2017-August 2018

Abiding by HIPPA regulations in order to keep confidential information secure

Conversing daily with patients and commercial, Medicaid, and Medicare insurance companies via phone, fax, and emails

Proficiency in programs: RCMS, RASI, and Hospital Systems)

Collecting, verifying, and inputting patient information

Processing Medicaid and charity care applications.

Entering clear and detailed phone notes into patients accounts after every conversation with patient

Valley National Bank, Newark, NJ

Customer Service Sales Associate March 2015 – April 2017

Providing exceptional customer service and providing customer satisfaction

Offering personal/business checking/savings accounts, loans/mortgages, and security portfolios to deduce which best fits each prospective customer

Opening/Closing Customer accounts,

Receiving and disbursing money and processing wire transfers

Completing daily branch money proofs & maintain a professional working environment

SKILLS

Bilingual (English/Spanish)

Proficient in Microsoft Office/Computer Technology

Epic User

SDL User

Edmonds User

65 WPM

Professional References

Chelsea McCord (917) 443 - 3259

Romina Vita (973) 460 - 8835

Nidian Ruiz (908) 967 - 1521

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