Customer Care Office

Carlos Williams

**** ******** **** *** ***,

Suitland Maryland, 20743

Home: 202-***-**** Email: *****************@*****.*** Professional Summary: Outstanding! Results oriented customer service professional equipped with over 13 years’ experience. Highly skilled in superior customer leadership, effective problem-solving, and providing individualized guest service. Summary of Qualifications:

• Superior executive administrative and senior leadership skills

• Excellent communication skills; both oral and written

• Proficient in Microsoft Software and other web-based applications

• Team player, enthusiastic, goal oriented, dependable and very organized

• Problem solver – Creativity and forethought in solving complex project issues

• Organizational ability and multi-tasking skills. Certifications and Skills

Proficient in Microsoft Office Suite; Word, PowerPoint, Excel, Outlook, Publisher and SharePoint Experience:

Hardware Associate 4/2019 to Present

Home Depot

Annapolis, MD 20785

• Update client account information

• Maintain inventory database

• Provide customer care service

• Managing incoming calls and customer service inquiries

• Handle customer complaints provide appropriate solutions and alternatives within the time limits

• Follow up with customers to ensure resolution

• Keep records of customer interactions

• Identifying and assessing customers' needs to achieve satisfaction

• Respond to customer queries in a timely and accurate way, via phone, email or chat Administrative Assistant (Part-time) 03/2016 to 10/2018 Nationwide Building Enterprises

4326 Hayes Street, N.E., Washington, DC 20019

• Performed general administrative duties, i.e., correspondence preparation, mailings, logging account receivables, etc.

• Greeted clients and guests

• Answered general telephone inquiries

• Prepared supply inventory for day-to day office management

• Categorize invoice payments and outstanding balances report

• Performed miscellaneous office projects as directed

• Presents advice and guidance regarding service initiatives and assignments to co- workers, other professional and technical staff, and officials within and outside the department that is based on sound logic, adheres to basic office procedures, and is applicable to the situation.

• Schedules appointments, coordinates meetings, and/or schedules conferences.

• Processes incoming and outgoing materials such as correspondence, reports, memorandums, and other forms of written communication. Performs the following types of duties: edits and composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letter and replies to inquiries.

Customer Service Agent 11/1997 to 12/2011

Ticketmaster - Capital One Arena (formerly at U.S. Air Arena in Largo, M.D) 601 F Street, N.W., Washington, DC 20004

• Performed ticket sales for arena events, achieve 100% positive feedback!

• Answered general and ticket sales telephone inquiries

• Assisted with daily Office operations, i.e., mailing, filing and other administrative duties

• Resolved assigned seating issues

• Assisted with miscellaneous box office projects

• Prepared daily, weekly and monthly reports; ensuring accountability of all ticket sales Education:

• Central Senior High School, Capital Heights, Maryland

• Prince Georges Community College, Largo, Maryland Computer Skills:

WebCIMS

Microsoft Power Point

Microsoft Excel

Microsoft Excel Level two

Microsoft Word 2007

Microsoft Outlook

Microsoft Access

Honors and Awards:

Certificates of Appreciation

Special Contribution Awards

Administrator’s Achievement Awards

Performance Awards

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