Manager Customer Service
Resume:
Brenda Young
Lakeland, Florida, *****
adiqjf@r.postjobfree.com
PROFESSIONAL SUMMARY
Professional, ambitious, and motivated person with 30+ years of strong customer service and critical thinking skills, committed to quality performance and team building, seeking employment with a growing company.
WORK HISTORY
JULY 2020 – PRESENT (Temporary)
Bus Operator Citrus Connection Lakeland, Florida
Report accidents or other traffic disruptions to a central dispatch
Transport people from one place to another on a transit bus.
Operate bus by applying brakes, starting and stopping engine.
Drive regular routes on a schedule.
Drive through traffic and obey traffic laws.
Stop frequently, often only a few blocks apart and when a passenger requests a stop.
Collect fares
Answer questions about schedules, routes, and transfer points
Assist disabled passengers.
Follow state and federal transit regulations.
AUGUST 2019 – MAY 2020 (contract ended)
Transportation Manager Spence Management Group Bradenton, Florida
Supervised and monitored the work of 10 drivers/attendants
Monitored operation to ensure that staff members complied with administrative policies and procedures, and safety rules
Issued notices and recommended corrective actions when infractions or problems are found
Investigated complaints regarding safety or company violations
Reviewed and confirmed all final paid hours corresponded with timesheets
Planned or implemented cost saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternating modes of transportation, or minimizing idling.
JULY 2018 – JULY 2019 (seasonal)
Teacher/Bus Driver Greater St Paul Christian Academy Lakeland, Florida
Taught classes including Physical Education (K-10)
Designed and implemented a challenging curriculum on Health Education
Transport elementary to high school students to and from school daily in a safe and efficient manner
Supervised students, corrected problematic behavior, mediate disputed and establish guidelines for safety and mutual respect
Implemented effective communication techniques to ensure that parents and students were aware of behavioral expectations while riding the bus
Successfully completed and obtained all necessary licenses and training required to transport students in the State of Florida
OCTOBER 2017 – JULY 2018 (temporary)
Call Center Agent G C Services Lakeland, Florida
Addressed and resolved customer product complaints empathetically and professionally
Managed high call volume with tact and professionalism
Managed customer calls effectively and efficiently in a complex, fast-pace and challenging call center environment
MARCH 2017 - SEPTEMBER 2017 (temporary)
Agent Liberty National Tampa, Florida
Calculate premiums and establish payment methods for sales.
Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person to be insured, and to discuss any existing coverage.
Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
JUNE 1999 – DECEMBER 2016
Transportation Manager Polk County Schools Bartow, Florida
Supervised and monitored the work of 95 drivers/attendants
Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contract.
Issue notices and recommend corrective actions when infractions or problems are found.
Investigate complaints regarding safety or company violations.
Reviewed and confirmed all final paid hours corresponded with timesheets.
Plan or implement cost saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternating modes of transportation, or minimizing idling.
EDUCATION
Haines City HS, Haines City, FL
High School Diploma, June 1982
Bethune Cookman College, Daytona Beach, FL
Complete coursework towards Business Administration, May 1983
Business Training Institute, Lakeland, FL
Secretarial/Clerk Typist, August 1984 – May 1986
SKILLS
Management Communication
Computer Office Equipment
Initiative-taking Flexible
Critical Thinking Teamwork
Decision-Making Professionalism
Problem-Solving Cash-handling
Customer Service Microsoft office
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