Engineer Support

Dey’Ana Wilson

Phone: 985-***-**** Email: ******.******@*****.***

Summary

An experienced Test Engineer Tech and Application Support Engineer familiar with quality assurance, technical support, and root cause analysis. Seeking a full-time position in the field of Computing and Information Technology where I can apply and enhance my knowledge and skills for continuous improvement.

Technical Skills

Experience

Riversand Technologies, INC.

Application Support Engineer May 2019 – May 2020

Provides solution support across Riversand's customers to insure compliance with support agreements (SLAs)

Provides answers to clients by identify problems, guiding client through corrective steps.

Handles problem recognition, research, isolations, resolution and follow-ups for routine user problems.

Logs and tracks all calls and issues using ticket tracking system called RMTrack.

International Experience

One month of travel to Riversand’s Technologies office in Bangalore, India to work as an Application Support Engineer.

CSAT Solutions

Test Engineer Tech (DELL Whole Unit Repair) July 2018 – May 2019

Support fifty plus computer testers and conduct functionality testing on all DELL platforms components.

Perform repairs on laptops by debug troubleshooting, software testing, and conducting diagnostics.

Support senior engineers in analyzing test issues and performing gap analysis.

Create functional testing procedure guides.

Use C# and SQL for coding projects given by senior engineers to help improve testing.

Computer Tester/Quality Assurance (DELL Whole Unit Repair) June 2018 – July 2018

Run software on repaired machines to test machine functionality.

Install and configure repaired equipment, including operating software or peripheral equipment.

NASA Johnson Space Center, Houston, Texas

Contract Specialist Intern – Procurement Office September 2011 – 2012

Completed successful change proposals/request through the Boeing Company

Processed invoices for payment for the International Space Station RSA Contract (largest contract).

Education

Texas A&M University, College Station, Texas

Bachelor of Science in Computer Science May 13, 2017

Minor in Business Administration

C++

SQL

HTML

CSS

Python

Team Foundation Server

Troubleshooting and Configuration

Application Support

Test Plans/Use cases

Windows

Linux

Mac OS

Visual Studio

Microsoft Applications

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