Personal Assistant Manager

Page * of *

Curriculum Vitae

ODIRILE MMAKOLA. Cert. in (ICT) Tshwane South College

Personal Assistant; Administration; Client Service Consultant; Customer liaison & Support Services

• Nationality: South African • EE Status: Black Female • Ph: 060-***-****/ 081-***-**** (mobile) Email: *********@*****.***

S U M M A R Y

Personal Assistant, Customer liaison & IT Professional

(Targeting positions such as Personal Assistant: Administration, Consultant, Support Service Consultant) OFFERING a strong record of professional training and certification with experience in providing efficient, proficient technical administrative support services to management & staff.

• 3 Years’ experience as a Personal Assistant (Nedbank South Africa)

• Diploma in Marketing Management (in progress)

• NQ4 Certificate (Information Technology & Computer Science) TSC

Advanced Skills: • Operational Effectiveness • Relationship Management• Proactive Planning • Efficiency & Effectiveness • People Management • Time Management• Problem Solving• Business Operations & Management • Case Management • Data, File Integrity • Security, Risk Management • Report Writing • Administration • Computer Literacy: MS Office

W O R K E X P E R I E N C E

Personal Assistant

Nedbank South Africa February 2017 - present

FILLING A POSITION in Personal Assistant to the branch manager ensuring that overall operational readiness & efficiency of the branch is maintained, ensuring that all necessary equipment and systems are in place to enable all staff to provide customers with effective and efficient service together with providing an effective administrative function to management within

Key Skills in Use:

• Ensuring overall operational readiness and efficiency of the branch

• Ensures that premises are maintained, and that office equipment is operational and maintained

• Ordering of new equipment via Manager

• Maintains a relationship with external and internal business partners

• Preparing reports and records, making recommendations regarding punitive actions

• Planning and organising day-to-day work schedules

• Acts as the point of contact for the management team

• Assists the Manager by providing input into the Business Continuity Plan

• Updating of staff details and recovery team information

• Ensures that relationships are maintained with external/internal vendors.

• Collate meeting packs/ board reports/ presentation decks/ slide shows for the team.

• Take draft and distribute minutes of meetings held by Management.

• Prepare, schedule and check meeting/ conference arrangements i.e. venue, agendas, speakers, documents, and equipment requirements.

• Management of incoming emails; faxes; post & often corresponding on behalf of the manager

• Screening of phone calls; enquiries & requests

• Attend to all confidential/ personal and personnel related issues/ queries on behalf of the when required to do so

K E Y S T R E N G T H S

• Excellent communication skills.

• Willingness to work long hours.

• Creative thinking, problem solving.

• Performance under pressure

• Planning, organisation.

• Responsibility, accountability.

Page 2 of 2

SPECIAL NOTES:

Specialist, Expert Knowledge Base. Maintain an up-to-date knowledge of risk, regulations & business processes within the banking industry, fraud & loundering and Risk Management procedures, methodologies and technologies. Strong Success Rate. Track record reflects consistent success, including a 60% efficiency Rate, and a 40% consistency Rate

(well above average within the Banking Sector.)

E D U C A T I O N & T R A I N I N G

Diploma in Marketing Management

Oxbridge Academy, 2019 (in progress)

• Key Subjects: Marketing Management; Management Communication; Sales Management

• Other Subjects: End-User Computing; Computer Practice N4; Office Software; MS Word; Excel; PowerPoint; Outlook; etc. NQ4. Certificate in Information Technology & Computer Science Tshwane South College, 2011 (outstanding module)

• Key Subjects: Information Systems Development; Contact Centre Operations; Data Communication & Networking

• Other Subjects: End-User Computing; Systems Analysis & Design; Principles of Computer Programming; Computer Hardware & Software

Matric / Secondary Schooling

Ngoato-a-Nape Secondary School, 2009

• Subjects: Sepedi First Language; English First Additional Language; Mathematics; Life Sciences; Physical Science; Geography; Life Orientation

R E F E R E N C E S

References & Certificates Available on Request

Contact this candidate