customer care representative

MBACHU ONYINYE ESTHER

* ******* ****** ***** ******, Yaba Lagos

+234-903-***-**** **************@*****.***

CAREER OBJECTIVE

To go above and beyond in exceeding organizational set goals in any organization seeking a committed individual in the areas of brand management, administration, customer marketing and relationship management as well as other operational capacities within set timelines. EDUCATION

Nnamdi Azikiwe University Awka, (Unizik) Nov’14- August’18 B.A History And International Relation Second Class Division Brilliant Child College Secondary School, Akoka, May’06- Feb’12 WORK EXPERIENCE

Multichoice Nigeria (Call Centre Agent) Nov’2018- till date Multi choice is a Africa’s leading entertainment company, that create and secure the rights to phenomenal content from all over the world. This gets delivered through a Direct To Home (DTH), Digital Te;rrestrial Television (DTT) and online video entertainment services. The entertainment platforms – DStv, GOtv, Showmax and DStv Now – are a hub for approximately 14 million people across 50 countries. Through Irdeto, they are a world leader in digital platform security for video entertainment, video games, connected transport and IoT connected industries

RESPONSIBILITIES

• Cold calling of clients with promotional offers

• 80% call conversion rate

• Marketing of bouquets to existing and potential customer

• Customer relationship management

• Market research and feedback documentation

Rariga (Brand Executive) Oct’2018-Nov’2018

• Social media management

• Affiliate marketing and strategic advertising of products

• Vendor management and relationship management

• Customer relationship management

• Worked with ad agencies to create ads, posts and campaigns. Kally Online Retail Store (Executive Assistant To MD) Sept’2016 – Jan’2017

• Email and correspondence management

• Secretarial and administrative responsibilities

• Maximized sales opportunities through spot-on social media management

• Customer relationship management

• Vendor Management

SKILLS AND INTERESTS

• Computer Skills- Microsoft Word, Excel and PowerPoint

• Extra-curriculum activities- Travelling, meeting new and intellectually sound people

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