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Desktop Support Manager

Location:
Hialeah, FL
Posted:
December 17, 2020

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Resume:

Omar Blanco

Ph# 786-***-****

E-mail: adiq9r@r.postjobfree.com

EMPLOYMENT

Aran Eye Associates Coral Gables, FL

Title: IT Director 1/2007 –3/2020

Design, implement and maintain WAN & LAN Cisco hardware infrastructure for 12 office locations

Design, implement and maintain WatchGuard firewalls VPN-tunnels & mobile VPN access

Design, implement and maintain both physical and virtual Windows 2016, 2012, 2008, SQL & Exchange servers

Deployed & maintain 300 plus end points

NextGen Health Care System, EHR/ EPM /ICS

Design, implement and maintain VMware vSphere 6.7 infrastructure

Design, implement and maintain Citrix 7.15 XenDesktop VDI & XenApp servers

Maintain Cisco Call Manager, Unity, IPCC VoIP phone system

Manage IT support staff

Negotiate IT & telco provider contracts, service agreements, hardware / software purchases Southeast Frozen Foods Miami, FL

Title: Manager of Network Services 4/2006 – 11/2006

Manage IT support staff

Service & maintain WAN’s, LAN’s, Sonic firewalls for 7 warehouse locations

Service & maintain Teklogic RF equipment & WiFi access points

Deployed & maintain Symantec AV, DNS, & WINS Windows 2003 servers

Manage PBX and voicemail systems

Deployed Intermec CN2 scan guns with store order application

Designed disaster recovery and documentation plans

Negotiate vendor contracts, service agreements, hardware / software purchases Perot Systems / USCG Miami Beach, FL

Title: Sr. Network Engineer 1/2006 – 4/2006

Maintain and support NT 4.0, Exchange 5.5 servers

Desktop support for Windows XP / 2K workstations

DOD secret clearance

Aon / Computer Science Corp. Miami, FL

Title: Field Service Supervisor 1/2002 – 12/2005

Supervise desktop support team

Manage & maintain LAN infrastructure

Service & maintain Win2K, NT 4.0 and Netware 5.1 servers

Deploy Symantec management AV server

Manage server backups

Rollout software packages, and updates.

Provide desktop support to 250 workstations

Maintain hardware asset management

PBX and voice mail systems support

Florida Department of Transportation, District 6 Miami, FL Title: Network Manager 12/1997 – 10/2001

Manage IT department consisting of 12 team members

Design, deploy, and administrate a large district wide NDS tree & NT Domain

Maintain Netware 5.1, Win2K / NT 4.0, Citrix Metaframe servers

Manage Lotus Notes migration from mainframe email system

Manage server backups

Monitor, baseline, and troubleshoot network traffic

Maintain asset management inventory of 750+ workstations with Novell’s Zenworks & Managewise

Redesign data center racks and network infrastructure Oasis, Inc. / Pan Am Airlines, IT Department Miami, FL Title: Network Administrator 12/1996 - 12/1997

Manage NetWare 4.x & 3.x servers, ALC gateways.

Administer user accounts, print servers, print queues, e-mail accounts.

Deploy new workstations and phones.

Provide desktop support to 300 plus reservation agents in the call center University of Miami, College of Engineering Coral Gables, FL Title: PC / Electronics Technician 1/1995 - 12/1996

Maintain PC hardware & software for student labs

Supervise & assist students working on electronic engineering class projects

Provide support to faculty & staff with computer and electronics equipment

Install and monitor card access & alarm systems throughout the building AT&T-Global Information Solutions / NCR Miami Lakes, FL Title: Field Service Engineer 1/1993 - 12/1994

Provide hardware / software support to System One travel agencies

Troubleshoot Token Ring, Ethernet, and AT&T IPC 900 networks

Troubleshoot & repair Telex 4070 controllers, workstation, and dump terminals

Service and repair Datamax, TI, HP, Telex printers & Calcomp plotters CERTIFICATIONS

MCP (Microsoft Certified Professional)

CNA (Certified Novell Administrator) in Netware 5.1 and 4.1

Nimble Storage arrays

CompTIA Network+ Certified Professional

CompTIA A+ Certified Professional

EDUCATION

Information Technology Professional Program 2007

The Academy of South Florida Miami, FL

MCSE Windows 2003 & Cisco CCNA tracks

Electronic Engineering Technology 1992 – 1994

ATI Career Training Center Miami, FL

Major: Specialized Associates Degree in Electronic Engineering Technology

Activities: Basic aspects of PC’s, Networking, and Electronics Technology SKILLS & EXPERIENCE

VMware Vsphere 6.x,Citrix XenServer, Hyper-V

Windows 2016, 2012, 2008, servers

Windows 10, 8, 7, Vista, XP

Novell Netware 5.x, 4.x

MS ADS / GPO’s, Novell NDS, Novell Zenworks

Citrix XenDesktop/XenApp, MS Terminal server

NextGen EPM/EHR system

MS Office suite

HPE Nimble and Dell MD ISCSI storage arrays

MS Exchange server

Symantec End Point Protection

Cisco routers and switches

Dell, HP, IBM servers

Veeam, Backup Exec & MS-DPM,Unitrends

Administer Cisco CCM, IPCC, Unity servers

WatchGuard & Sonicwall firewalls

HP, Wyse, Igel thin clients

Metro-E, DSL, Broadband, T1, Cellular

UTP Cat. 5E/6, wiring, patch panel punch-down, RJ-45 crimping

Design, installation & setup of data center rack assemblies

PC hardware & software troubleshooting, repairing, upgrading

Gigabit, Fast Ethernet, ATM, Token Ring, Wi-Fi networks

Network Protocols: TCP/IP, IPX/SPX, SNA

Network Services: DNS, DHCP, WINS, FTP, SNMP, SMTP, PPTP

OSPF, EIGRP, CDP, RIP, VLAN’s & VPN’s

Network Sniffer & Fluke LAN meters

DVR & NVR Systems

Electronics troubleshooting and broad level repair

Backup tape library system

Bi Lingual (English & Spanish)

REFERNCES

Hugo Perez, Amazon, ph# 305-***-****

Jesus Martinez, Southwest Research Institute, ph# 305-***-****

Edward Calixto, North American Mining Co., ph# 305-***-****

Jose Alfaro, Xpert Computer Services, ph# 305-***-****



Contact this candidate