Store Manager Sales
Resume:
ABOUT
Motivated and passionate People Manager that is looking to join new team environments focused in community, diversity and inclusion, employee experience, customer success, or project management. 6+ years customer experience and hospitality, and 4 years in leadership. Seeking opportunities to start immediately.
EXPERIENCE
Assistant Store Manager, Community Lead, Diversity and Inclusion Lead — lululemon; San Mateo, CA — 2018– 2020
• Assisted in hiring, recruiting, onboarding and off boarding a team of anywhere from 10-20+ individuals. Trained groups that ranged from 1-5 at a time on operations and sales expectations.
• Planned major community events on a monthly cadence, generated an ambassador pipeline of more than 10 notable relationships at a time, organized relationships with multiple studios for future outreach.
• Self-starter - Identified gap within D&I and filled it. Created and lead focused in store diversity and inclusion team of 7 (and growing) employees, a role that was not a lululemon standard before, and drove results through the delegation of in store initiatives through leadership team.
• Dedicated People Manager who hosted weekly 1x1 meetings with direct reports, performance management and performance reviews, and created development plans with every member of the team to aid them in pursuing their individual goals.
• Self-taught Facilitator - Hosted, planned and scheduled all staff meetings with relevant content and sales driving initiatives.
• Managed day-to-day operations of a business with sales averaging upwards of $70k WOW, positive YOY comp, and fiscal year sales of $2.5 million. Lead team through 3 holiday seasons, where in Q4 store would sell more than $1 million (comping each year).
• Filled in as Store Manager while Manager was OOS, took part in weekly regional calls, created sales drivers for entire team to live into. On average reached weekly goals by 125%-150% while leading as Store Manager.
Key Leader — lululemon; Burlingame, CA — 2017-2018
• Oversaw daily business operations, including inventory processing, people and performance management, and meeting daily finance and sales goals. Drove these results through team members who would often change on daily cadence.
• Solved guest resolutions to create streamlined experiences for all guests and lead team through expectations based on Net Promoter Score and direct guest feedback. 650-***-**** adiq9m@r.postjobfree.com 850 Rockaway Beach Ave, Pacifica, CA 94044 LIZA M. BOWER
• Was one of the fastest new-hire Key Leaders to move into ASM position within our region, with a timeline of less than 1 year.
Educator, lululemon; Burlingame, CA — 2016-2017
• Gained extensive product knowledge, and was responsible for driving daily sales of ~$14k via connection and education of our guests.
• Monitored sell through in store through the lens of visual merchandising, making adjustments on the floor in order to keep store looking luxury and product levels full. Teller, Wells Fargo; South San Francisco, CA — 2016
• Responsible for personal cash drawer which carried $1100 every day, and money management SOPs.
• Communicated benefits of newer projects to guests in order to improve their experience and generate sales by creating relationships between customer and banker. Server, Red Robin Gourmet Burgers; San Bruno, CA — 2015-2016
• Took on more leadership, assisting in training new team members, and presenting new recipes to team when new product or initiatives were released. Host and Server, Elephant Bar Restaurant; Daly City, CA — 2014-2015
• Assisted guests through extensive wait lists of, on average, more than 50 at a time.
• Utilized sense of urgency to ensure all guests were attended to and had all questions answered. EDUCATION
• Southern New Hampshire University - BS in Business Administration, focus in Project Management, Minor in Sociology - 2020-2024
SYSTEMS
• Microsoft Office, Google Drive, Workday, Dayforce, Coupa, Taleo, Medallia, Zoom, Local Outreach. REFERENCES
• Kristin Colonna - Current Manager; lululemon - adiq9m@r.postjobfree.com
• Pinky Wong - Former Direct Report; lululemon - adiq9m@r.postjobfree.com
• Aida Ampie Rayo - Former ASM; lululemon - adiq9m@r.postjobfree.com
• April Thomas - Direct Subordinate; lululemon - adiq9m@r.postjobfree.com
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