Manager Desktop Support
Resume:
Martin R. Melo
Apt ***
Pembroke Pines, Florida, 33025
Phone: 954-***-****
***********@*******.***
Work Experience
Capgemini Global IT Consulting
**/**** – Present Information Technology Contractor
Current Project: Windows 10 Migration for Carnival Cruises in Miami
Migrating 4000 computers from Windows 7 to Windows 10 including:
Users Data Backup and Restore
Applications Migration
Desktops Imaging
Coordinating migration with users working on site and remotely.
Migration Tools:
Microsoft SCCM & USMT
Juriba Dashworks IT Migration Project Management Tool
Microsoft Teams
iHeart Media, Miramar FL
11/2001 – 1/2020 Director of Information Technology
Manage IT Department including:
Help Desk Support Manager - 300 plus users, on site and remote.
ServiceNow Help Desk Ticket System Administration.
Microsoft Windows Active Directory administrator.
Vendors Negotiation.
Servers Data Backup.
VMware client installation & configuration.
Disaster Recovery planning and execution.
OKTA Dual Authentication Client - End User Installation and Configuration.
Symantec End Point Protection installation and configuration.
TCP/IP, DNS, FTP, DHCP, Ethernet, WiFi
Microsoft Office 2007, 2010, 2013 and Office 365 installation and support.
Multiple VLANs networks administration.
PC / Laptops /Printers /hardware installation, configuration, diagnostic and repair.
Basic Cisco Switches Management.
Cisco AnyConnect VPN client installation and support.
Use of Remote Desktop Support Tools.
Technology, Software/Hardware research, purchasing, deployment planning.
Third Level Help Desk Support. Assist Help Desk team with Level I & Level II escalated incidents.
PC OS Expertise: Windows XP, Windows 7 Pro, Windows 8.1, Windows 10. MAC OSX
Microsoft Windows 2003, Windows 2008, Windows 2012 and Windows 2016 Servers installation, configuration, management. (24/7 support environment)
Microsoft Windows 7 Pro to Microsoft Windows10 Migration (software & hardware):
1.Verify hardware Windows 10 compliance before deployment.
2.Upgrade non Windows 10 compliant hardware.
3.Mirroring Windows HD Volumes with data already on the hard disk using the Windows disk management tool to Mirror drives to internal and/or external drives using HD enclosures.
4.On Line upgrade from Windows 7 Pro to Widows 10 Pro to computers in the same Active Directory Cluster.
5.Off line upgrade using Windows 10 install from USB Bootable drive.
6.Rejoin the domain after upgrade is complete.
Systems Inventory Management
NexGen - RCS Works Audio Broadcasting Systems Support Engineer and System Administrator.
RCS News system server/client configuration and support.
iHeart Media Audio Servers installation, configuration and support.
iHeart Media Audio Streaming Servers installation, configuration and 24/7 support.
NexGen & Axia Livewire integration.
Axia IP Audio Driver installation and configuration.
Audio Science (ASI) sound cards installation, configuration, troubleshooting.
VoxPro installation, configuration and support.
Tutor Time Learning Systems, Boca Raton, FL
Network Administrator/Help Desk Support Manager
LAN/WAN Administrator NT 4.0 / 2000, Exchange 5.5 Administrator, Firewall Administrator (Checkpoint)
Greyhound Leisure Services/ LVMH Group, Miami, FL
Network Administrator
NT 4.0 Network Administration, Help Desk Support, Point-of-Sales Specialists, Exchange 5.5 Administration, Citrix Server Administration
Broadcast Video Inc., North Miami, FL
Network Administrator
NT 4.0 Network Administration, Exchange 5.5 Server Administration, Citrix Winframe 1.8 Administration, Help Desk Support Manager, Project Management.
Alcon Ophthalmic Pharmaceutical, Humacao, Puerto Rico
Network Admin / PC Support Analyst
NT 3.51 Network & MS Exchange administration./ Help Desk Support Mgr.
IT department SOP (Standard Operations Procedures) documentation as required by the Food & Drugs Administration department (FDA).
SONY Corporation, San Juan, Puerto Rico
IT Service Manager - Caribbean Area
SONY Authorized Customer Service Centers - Software/hardware installation, support & administration - Novell 3.12 Networks. - Customer Service for SONY authorized Service Centers. Consumer's Electronic Products inquiry. – Sony electronic components supply, shipping & collections.
Education
Electronic College & Computer Programming San Juan, Puerto Rico
BS in Computer Science.
Universidad Catolica Madre & Maestra, Santo Domingo, Dominican Republic
2 years BS in Computer Systems Engineering. Not completed.
Certifications:
Currently studying online to obtain CCNA certification, should be completed within the next three months.
Languages
Fully bilingual English and Spanish.
Contact this candidate