Operation supervisor
Resume:
Jose Espinal
**** ******* **, ******* ** *****
(M) 707-***-**** (E) adiq7h@r.postjobfree.com
Summary
Motivated business and sales professional with 12 plus years of experience in large scale customer service, warehousing and sales environment. Focused and enthusiastic individual offering highly effective client management, leadership, and sales skills. Implemented cost controls to ensure company targets were met to run a successful shipping service and maximize bottom line performance. Interested in expanding my skills and experience within a new vertical.
Skills
●Bilingual (English & Spanish).
●Customer service.
●Executive Team Leadership.
●Staff Training.
●Client & vendor relations.
●Customer relations.
●Process Improvement.
●General sales and billing.
●Inventory management.
●Personnel supervision.
●Payroll.
●Driver.
●Project management.
●Document management.
●Licensing Compliance Management.
●Public speaking.
●Money handling.
●Nutrition and weight loss management
●Fitness programming.
●Training and development.
Experience
01/2020-Current Greenleaf – San Francisco, CA
Operations Supervisor
Directed all day–to-day operations of three different departments within the company. (Receiving, shipping and a newly acquired contracted department for Hello Fresh.)
Developed and implemented tactics for daily use within my departments for proper operation efficiency.
Implemented and developed safety newsletters, training & meetings for the operations department.
Organized Daily pre-shift meeting for every department.
Supervised on the daily a team of around 50 people.
Full circle customer service.
11/2007 – 11/2019
Stagecoach Express & Company Napa, CA
General Manager
●Directed all day-to-day operations of the facility to provide safe, efficient, and enjoyable customer experience and business excellence.
●Lead the administration, distribution and sales of products.
●Managed operational budgets, promotions and forecasting.
●Generated reports detailing account statistics and projections.
●Warehouse manager skilled in packaging, shipping & receiving processes.
●Secured reduced costs contracts with various vendors.
●Developed and implemented various training programs for staff: account management, account portfolio expansion, general sales, and overall customer care.
●Shared best practices with clients to improve their operational efficiency.
03/2015 - Current
Wine Country Crossfit Napa, CA
Personal Trainer Fitness Instructor
●Devised new fitness programs and monitored client progress in group and 1:1 settings.
●Developed and delivered 2 weekly fitness classes.
01/2007 - Current
MPS6CESS Foundation Napa, CA
Volunteer
●Program and event management.
●Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
●Secretarial work.
●Customer Support.
Education and Training
Justin Siena High School Napa, CA
High School Diploma
Napa Valley College Napa, CA
Some College (No Degree): Business Management
06/2015
Crossfit, Forging Elite Fitness Santa Cruz, CA
Crossfit Level 1: Health And Physical Fitness
Shaw Academy Online School
Sport & Exercise Nutrition Certification: Health And Physical Fitness
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