Desktop Support Technician

Alfred S. Ainsley: *** Stoney Island, Calumet City, IL, 60409;708-***-****); *.*******@***.***

PROFESSIONAL SUMMARY

I’m a dedicate professional with experience in network communications, computer networking in Windows 7, 8.1, 10, Active directory, digital electronics and aviation, I feel that I would be able to contribute to any company computer support technology objectives.

HIGHLIGHT OF QUALIFICATIONS

Break fix Windows 7, 8.1, 10

Microsoft Office 365

Category 5 Cable Splicing

Installing Teams App

Installing Webex

Active Directory Services

Outlook 2013 / 2016

Install Digital Security

Imaging Windows 7 & 10

Installing One Drive Apps

My Charts, My Records Project Management Xerox Inkjet Printers Re-routing Network Traffic Cisco Phone System Working on A+ Customer Services Computer Repair

RELEVANT EXPERIENCE

McDonald’s/Unisys, Chicago, IL. Desktop Technician May 2018 – Sept - 2020

Imaging laptop from Windows 7 to Windows 10

Break fix laptops, iphones, monitors and docking stations

Configuring and Installing printers, Microsoft Office 365, Webex, Proximity and EMS

Mapping drives on computers and installing Apps

Uploading/Downloading One drive and Accessing shared files thru One drive

Vaco/Jewels Osco, Chicago, IL. Desktop Technician Feb 2018 – April 2018

Setting up network platforms for POS system

Configuring, Setting Up and Testing POS cashier stations

Apply all IP addresses to the correct AP positions

Abbtech/Dell/Aimco Chicago, IL Desktop Support Technician Jan 2018 – Jan 2018

Imaging Computer with Windows 10 and updating all computers at the site.

Installing Printers, Apps and Microsoft Office 365 (One Drive, Outlook, Skype, etc)

Backing up all data with Microsoft One drive and any files in Outlook .PST.

Installing User Profiles with Windows server 2012

Medix/Ulta Desktop Support Bolingbrook, IL. July 2017 – Oct.2017

Configuring Meriki Netgate internet bridge

Testing network equipment remotely from Window 2012 server

Setting up IP address at the switch for all network devices

Setup Users in Network with Active Directory

Compucom Technology (Around US country) March 2017 – July 2017

Troubleshooting Windows 7, 8.1 & 10 computers

NTFS security and Apps for company network

Microsoft Office 365 (One Drive, Outlook, Skype, etc)

Installing User Profiles with Windows server 2012

Duracell / HP / Senior IT Desktop Support Engineer (Chicago, IL.) Feb 2016 – Oct 2016

In-person/deskside support for PC’s and printers in a high-profile customer environment

Imaging Windows computers and troubleshooting Windows 7 laptops and desktops

Software installation and troubleshooting

Installing Users with Windows 2012 server in Active Directory

Advanced Resources / Northwestern Hospital – Help Desk Consultant (Chicago, IL.) July 2015 – Nov 2015

Restoral of permissions through Active Directory

Windows XP, 7, & 8 and Outlook exchange problems

Configuring Printers on client computers and maintaining Microsoft 365 on Windows XP and 7

Monitoring Northwestern network problems using Remedy ticketing system

Insight Global / Presence Health - Help Desk Consultant (Bolingbrook, IL.) Jan 2015 – July 2015

Actively using Active Directory to restore permissions to Clients in Windows Server 2012

Trouble Shooting Window 7 computer problems for clients

Utilizing HEAT ticketing system for monitoring and escalating problems

Customer service interaction to resolve computer problems.

Region Flyers / Flight Instructor / First Officer – (Lansing, IL.) Jan 2018 – Aug 2020

Responsible for the training and transportation of clients in the art of aviation.

Evaluating and correcting all inaccurate training and understanding of material to attain pilot’s license.

AT&T Communications/ Communications Technician (Chicago, IL.) June 1982 – Jan 2007

Responsible for creating Logs, to route assignments to the individuals responsible for the user’s applications

Analyzed and evaluated circuits using maintenance and provisioning techniques for data and voice circuits

Performed trouble-shooting tasks to clear network congestion, by implementing shell programs

EDUCATION

Keller Graduate School of Management October 2007

MBA – Project Management Tinley Park, IL

Summa Cum Laude

DeVry Technical University October 1987

Associates of Science in Electronics Chicago, IL.

Lewis University May 1981

BA - Business Administration Romeoville, IL

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