Customer Care Representative

EKUNDAYO MOSUNMOLA DEBORAH

Contact Address: No **,14th Avenue, oluyole, Ibadan.

Phone No:070********,081********.

E mail: ***********@*****.***.

CAREER OBJECTIVES:

To contribute to the upliftment of the organization using my profound skills in addition to my practice analytical experience in a way that will benefit the organization.

PERSONAL DATA:

Sex: Female

Date of Birth; 11th March, 1993

Marital Status: Single

State of Origin: Ondo State

Local Govt. Area: Ose

Religion: Christianity

Nationality: Nigerian

ACADEMIC QUALIFICATIONS :

University of Ibadan, Ibadan, Nigeria

Department of Psychology 2016- Till date

(B.sc in view)

Edo State College of Education, Ekiadolor, Benin-City.

Nigeria Certificate in Education NCE (Merit) 2010 – 2013

Ifon Comprehensive High School, Ifon, Ondo State.

Junior and Senior Secondary School Certificate 2004 – 2010

St. Barnabas’ Primary School, Ifon, Ondo State.

First School Leaving Certificate 1999 – 2004

TRAINING ATTENDED:

Customer Services Excellence Workshop (Phase 2)

Aimed at improving customer experience, communication skills.

Customer Services Excellence Workshop (Phase 1)

Aimed at improving customer experience, communication skills.

Customer Service Certification (Centum Training Institute)

Aimed at providing customers with their wants and needs and maximizing total value to the customer.

WORKING EXPERIENCE:

ISON BPO INTERNATIONAL LIMITED

Customer Care Representative (SPECTRANET LIMITED) 2017- till date

Outbound team

Customer Care Representative (AIRTEL) 2014- 2017

Inbound/ Outbound team

JOB DESCRIPTION

Handling initial contact with customers via telephone, ensuring accurate assessment of service needs.

Identifying and resolving subscriber’s complaints, requests and enquiries through good communication skills.

Escalate and route subscriber’s issues to the relevant process operators.

Follow through on subscriber’s queries ensuring prompt resolution and feedbacks.

Teaching Practice (T.P)

Amegor Pry School Uwelu, Benin-City 2013

JOB DESCRIPTION:

Writing of Lesson Notes

Teaching the Students Regularly

Given the Students some work to do, to know their area of weakness and area of strength

STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME (SIWES)

King B12 World Computer Centre 2012

RESPONSIBILITY: Learning

JOB DESCRIPTION

Photocopy of Documents

Typing of Documents

Saving of Typed Documents

Printing of Documents

MAJOR STRENGTHS AND ABILITIES

Ability to learn fast

High dedication to assign duties

Ability to work with little or no supervision

Ability to teach well

Ability to multitask

REFERENCES:

1. MRS ALADE FUNMILAYO PATRICIA

Pension Board Limited, Ado-Ekiti, Ekiti State.

Tel: 080********.

2. HON.SALIU OMOTOSO

Lecturer

College of Education Ekiadolor,Edo state.

Tel:070********

Contact this candidate