Back Office Public School

Surabhi Madaan

D.O.B.- **.**.****

Email- **************@*****.***

Contact No.- +91-837*******

Address- KB 78/2, II Floor, Kavi Nagar, Ghaziabad, Uttar Pradesh- 201002 Work Experience 26 Months

iEnergizer IT SERVICES PVT. LTD. Support Specialist Mar’19- June’20

Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.

Maintain strong company product and service knowledge to better assist customers with concerns, questions and general education.

Train new employees, how to converse with customers and new technologies.

Maintain relationships internal and external clients. AB Mobile Standards Alliance of India Technical Project Coordinator Apr’16 – Jan’17

Maintaining and monitoring project plans, project schedules, work hours.

Documenting and following up on important actions and decisions from meetings.

Ensuring project deadlines are met.

Providing administrative support as needed.

Create a project management calendar for fulfilling each goal and objective. EDUCATION

Year Degree Institute/University % / CGPA

2016 B.Tech. (EEE) ABES Engineering College, Ghaziabad 67% 2012 12th (CBSE) Ch. Chhabil Das Public School, Ghaziabad 89.4% 2010 10th (CBSE) Ch. Chhabil Das Public School, Ghaziabad 8.4 POSITIONS OF RESPONSIBILITY

Team Leader, Genero,

ABES Engineering College,

2015

Responsible for budget planning and control of about Rs. 20 lacs

Building relationship with production houses of artists like The Local Train and Sunburn

Manage promotional activities of the event in collaboration with 9XM and Coke Studio Volunteer Coordinator-

Yuva Foundation, 2014

Organized surveys and encouraged volunteers to participate in the events

Responsible for restructuring of teaching plans, and work distribution

Conducted programs to spread awareness about the importance of education to children ACADEMIC PROJECTS AND CO-CURRICULAR ACTIVITIES

Certifications

Certification in Programmable Logic Controller (PLC) to understand machine operations through electronic circuits and coding.

2014

Certification in NI Lab View to learn visual and graphical programming. 2015 Projects

Home Automation and Security via Bluetooth controlled through an application. 2016

Technical paper on Home Automation and Security via Bluetooth 2014 ACHIEVEMENTS

First position in peer group learning. 2015

Second position in District level Spell Bee. 2009 Technical Skills

Core Java, MS Office, RPA(UiPath)

EXTRACURRICULAR ACTIVITIES AND INTERESTS

Volunteered to teach underprivileged children in Ghaziabad.

Playing Badminton.

Reading Novels.

Contact this candidate