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Customer Service Management

Location:
Pensacola, FL
Posted:
December 16, 2020

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Resume:

Ghania BOUBEKEUR

Address **** ******* ***** *** * Pensacola, FL 32505

Age 32 years

Mobile phone 850-***-****

E-mail adiq4n@r.postjobfree.com

Marital status married

Personal qualities

o Developed written and verbal communication skills in arabic, french and english languages.

o Ability to resolve conflicts between persons and perform professionally and quickly in high-stress or unexpected situations.

o Effective listener, attentive, caring.

o Emphatic and always positive.

Current and previous employment

December 2011 – November 2019

Position Head-officer

Institution Algerian Parliament

Missions and tasks performed

o Responsible for supplies, bidding, contracts

and tenders procedures;

o Greeted customers and negotiated the

contracts;

o Organized meetings, seminaries, and

supplied the Algerian Parliament official

guests with all services needed during their

stay in Algeria.

November 2011 - December 2011

Position: Administrator, HR department.

Company: Tassili Airlines, Algiers.

Missions and tasks performed

o Wrote recruitment-contracts of employees;

o Greeted cabin crews and ground personal;

o Manage requests/complaints;

o Supervised all crew files.

November 2009 - November 2011

Position: Legal Department

Institution: Wilaya (Governorate) of Algiers

Missions and tasks performed

o Supervised litigation affairs

o Represented the Governor in Court

proceedings

Education

January 2015 - June 2015

Courses in the Graduate School of

Management (Ecole supérieure de gestion),

Paris - France

Focus / MBA in business administration.

Additional courses

Communication, marketing, commercial-

negotiations.

November 2013 - February 2014

Courses in the international institute of trade

sciences and management

Focus / MBA in business administration.

2010

masters in French language and literature, advanced level;

delivered by the French Institute of

Algiers.

2005 - 2009

High degree from the National School of

Administration (Ecole Nationale

d’Administration), Algiers (Ranked as top

Algerian University in administration sciences)

Focus : General administration.

2005

BACCALAUREATE from high school (lycée) EL-

Afia, Kouba, algiers (school leaving certificate

usually taken at 18) taken at 16 in literature

and foreign languages; awarded excellent

English mark in the BAC exam 19,50/20

References

Dr. Boualem Tatah, awarded US Kentucky

Colonel; Ex Director general in Algerian

Parliament; former :

o Clerk of Parliament,

o General Secretary of Vocational Education and

Training Ministry

o General Secretary (Pi) of Higher Education and

Scientific Research Ministry

o CEO of 3 Algerian nuclear research centers

o E-mail / adiq4n@r.postjobfree.com

Internships and seminaries

2016

Courses in the national institute of work,

Algiers about “rules of the public

tenders”

2013

Courses in the high institute of

management and planning (l’institut

supérieur de gestion et de planification),

Algiers

Focus: management

2009

Internship in the Governorate of

Ghardaia, Algeria, department of

tourism+ department of agriculture

2008

Internship in the Governorate of Bejaia,

Algeria.

2007

Internship in the Governorate of Djelfa,

Algeria.

2006

Internship in the national company of

truck transport, Algiers.



Contact this candidate