Executive Manager

**** ********* ***, *******, ***** Carolina, *****. ***************@*****.***. +1-919-***-****.

Fiona Heffernan

Personal Profile

Energetic Early Years and Childhood Studies and Psychology graduate with many years assisting childcare providers, childcare center teachers, preschool teachers, primary school teachers and special needs assistants as well as leading creche and preschool rooms at multiple ages. Works well as part of a team while following all teacher-driven directives. Proactive and self-sufficient in creating innovative ways to deliver curriculum, working with law enforcement and governmental services.

Experience

Jan 2013 – May 2019

Irish Society of the Prevention of Cruelty to Children (ISPCC) Childline Hotline

Cork City, Ireland

Call/Online Facilitator, Trainee Supervisor & Advocacy Campaigning

Listening to and speaking to Children across Ireland objectively and without judgement.

Disclosing the company's confidentiality code on each and every interaction.

Facilitating calls in a fast paced, busy office environment.

Operating both computer and telephone at all times.

Reporting any at risk behaviour to social services/law enforcement and following up with said services.

Creating and completing case files, risk assessments and linking information to such files upon interactions.

Supporting, training and supervising fellow volunteers.

Assisting the Regional Manager in interviewing new prospective volunteers.

Partaking in any and all Advocacy campaigns from beginning to finish.

July 2018 – May 2019 Nurture Childcare Cork City, Ireland

Lead Montessori Teacher and Room Supervisor

Providing early childhood care and education within a busy full-time day-care Montessori room.

Taking initiative and leading activities within the room of children.

Keeping within Health Service Executive ratios.

Delivering Montessori curriculum using Montessori equipment and without.

Attending any and all staff meetings.

Directing fellow staff within the room.

Providing for many children and their families with disabilities and/or special needs.

Supervising and supporting any and all staff and/or student teachers within the room.

Jan 2017 – June 2017

Togher Family Centre

Cork City, Ireland

Early Years Professional & Special Needs Assistant

Providing early childhood care and education within a busy preschool room.

Keeping within Health Service Executive ratios.

Taking initiative and leading activities within the room of children.

Attending any and all staff meetings.

Working directly with children with special needs.

Providing for many children and their families with disabilities and/or special needs.

Feb 2013 – Aug 2015 Little Stars Nursery and Creche Waterford City, Ireland

Early Years Educator

Providing early childhood care and education within a busy preschool room.

Keeping within Health Service Executive ratios.

Taking initiative and leading activities within the room of children.

Attending any and all staff meetings.

Providing for many children and their families with disabilities and/or special needs.

Education

2020 - Present

Online RBT Training

In progress

2015 – 2018

University College Cork

Cork City, Ireland

BA (Hons) Early Years and Childhood Studies and Psychology

2.1 (Honors)

2013 – 2015 Waterford Wexford ETB Waterford City, Ireland

FETAC Level 5 Early Childhood Care Education and Psychology

Distinction (Highest granted award)

2002 – 2008 Stella Maris Secondary School Waterford City, Ireland

Leaving Certificate

Complete

Skills

ISPCC Childline certified for 6 years

Complete Bachelors Psychology credits (160)

MS Office proficient

Emotionally supportive

Self-sufficient and confident

Positive and optimistic

Certified Childcare Provider

People-orientated

Exceptional organisational skills

Certified in Early Childhood Care and Education

Knowledge and experience surrounding child protection

Knowledge and experience surrounding family services

References

1 – Ciara O’Brien (Childline Regional Supervisor)

Address

ISPCC,

1st Floor Penrose Wharf,

4/5 Alfred Street,

Cork City

Ireland

Work Number

(+353) 21 – 4509588

Mobile Number

(+353) 87 – 1782597

2 – Frankie Kelleher (Preschool Room Supervisor)

Address

Togher Family Centre,

6 Maglin Grove,

Togher,

Cork City

Ireland

Work Number

(+353) 21 - 4316766

Mobile Number

(+353) 86 - 0813550

Contact this candidate