Rai Reese
E: *********@*****.***
www.linkedin.com/in/raimele-reese-6ba7253a/
T: 219-***-****
SUMMARY
** ***** *********** ******** *** customer service in Healthcare, Technology and Hospitality/Service industry environments
4 years of technology expertise in livestreaming, HD video conferencing, mobile devices, webinars, web training and distance learning)
18 years of experience in adult education and learning theory, on-boarding & training/development with diverse populations
Facilitation of workshops on team building, mediation techniques and safety procedures
14 years of project planning and event execution
10 years of inpatient pharmacy experience using EPIC WILLOW
Conduct ILT and VILT trainings and workshops for large scale deployments (1000+ end users)
Experience in multiple instructional techniques and delivery formats (role playing, simulations, team exercises, group discussions, videos, and lectures)
Experience in creating and delivering established lesson and unit plans through technology and guided learning programs
SOFTWARE & PLATFORM PROFICIENCY
Microsoft Office (Word, Excel, Power Point)
G-Suite (Google Professional Cloud Applications)
LiveStream.com
Vmix & OBS (Livestreaming Software)
FaceBook Live
Adobe Illustrator & Photoshop (Graphic Design)
Cyberlink (Video Editing Software)
Canva & Crello (Signage Applications)
Virtual DJ (Music Program)
Adobe Audition (Sound Editing)
Audacity (Sound Editing)
EPIC EMR (Willow)
PROFESSIONAL EXPERIENCE
Packaging Technician Associate
Precision Strip Inc, Portage, IN 2018 - Present
Responsible for performing quality control inspection, packaging preparation and transport for custom cut steel coils.
Crew Chief
McDonald’s Restaurant, Burns Harbour, IN 2017 - 2018
Managed and trained new crew members on day to day operations (food prep, stocking, safety standards, customer service and register operation). Coached staff to meet corporate performance standards consistently.
Warehouse Associate
Amazon Fresh, Wood Dale, IL 2016 - 2017 Tracked and maintained large product inventory levels in a 500,000 square foot facility, retrieved and packed client orders using an IR scanner ordering system.
Event & Audio Visual Consultant
R2 Events & More, Gary, IN 2005 - Present
Responsible for the planning, organization and the execution of details that capture the client’s vision for large scale corporate and private events. Services include securing the venue, staffing, reviewing vendor proposals, obtaining local and state licensing, oversight for the creation of media materials (flier, brochures, signage), set up all audio and visual equipment (speakers, microphones, lighting, special effects, projector, recording), establish safety and security plans for the event site and monitor fiscal budget throughout project.
Pharmacy Technician
Comprehensive Pharmacy Service at Methodist Hospital, City, IN 2003 - 2015
Worked in an inpatient pharmacy to prepare, dispense and deliver patient medications. Entered and updated patient profiles and medications using EPIC Willow software system. Provided customer service to physicians, nurses and pharmacists via direct desk interactions, fax and phone.
EDUCATION
Certified Forklift Operator
Ivy Tech Community College, Gary, IN 2018
Dale Carneige Certificate in Leadership Training
Valparaiso University, Valparaiso, IN 2019
Certificate in Hospitality Management
Ivy Tech Community College, Gary, IN in progress
Certificate in Project Management
Ivy Tech Community College, Gary, IN in progress
License
Illinois Pharmacy Technician License
Illinois Department of Finance Professional Regulation, Chicago, Il 2020
CPR/AED/ERT 5 Hour Certification
Northwind Safety Training Centers, Plain City, OH 2019