VINCENT ASUAKO

GERMANTOWN - MARYLAND 301-***-**** adiq0q@r.postjobfree.com

TECHNICAL SUPPORT SPECIALIST HELPDESK TECHNICIAN

Dedicated helpdesk professional currently providing technical support in a 300+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshooting resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.

Expertise:

Technical Troubleshooting

System Upgrades

Security, Backup and Recovery Solutions

Virus Detection, Removal & Prevention

IT Infrastructure and Performance Tuning

Technical and User Documentation

Relationship Management

Education and Certifications

BSc Business Administration (Banking and Finance), Garden City University College, Ghana

EC Council Certified Ethical Hacker, C EH

GOOGLE IT Support Specialist Certificate

COMPTIA SECURITY + CERTIFICATE

COMPTIA A+ CERTIFICATE

AWS Solutions Architect - Associate

IT FIELD TECHNICIAN

TelaForce LLC, Derwood-Maryland

July 2018 – Date

Serving as the first point of contact for customers seeking technical assistance over the phone and/or email and remote desktop connection.

Manage user/group account with Active directory (Account creation, Password reset, termination and VPN set up)

Image deployment and management of applications

Offer data transfer by manual or USMT

Maintain inventory of computer equipment at warehouse

Assigning users to Domain

Perform workstation hardware and software upgrades

Performing helpdesk (remote) troubleshooting through diagnostic techniques and pertinent questions.

Providing service and customer support during field visits or dispatches.

Managing all on-site installation, repair, maintenance, and test tasks.

Diagnosing errors or technical problems and determining proper solutions.

Perform regular monitoring of computer systems.

Installation of software and maintaining computer systems.

Produce timely and detailed service reports

Effective communicator and a team player.

IT SUPPORT SPECTIALIST

Fitzgerald Auto Mall – Gaithersburg – Maryland

July 2015 – June 2018

Respond to inquiries by telephone, email and remote desktop connection

Regular monitor of computer Systems

Customer service through troubleshooting

Installation of software and maintaining computer system

Assist in decision making on computer policies

Hyundai & Genesis Sales and Lease Consultant, Gaithersburg – Maryland

April 2013 – June 2018

Sales and Lease advise to customers

Financial Advice to customers

Instructions on the use of the Technology in the vehicles to Customers

Vehicle delivery to Customers

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