OPERATIONS MANAGER

Team Building and Leadership Training Development and Facilitation Revenue Growth Cost Reduction

Process Improvement Risk Management Regulatory Compliance Strategic Planning and Implementation

/Qualifications Profile

Goal-driven, customer-focused, and innovative professional, equipped with outstanding leadership capability and experience in managing and completing multiple large-scale projects within set-forth deadline and under budget constraints. Adept at creating and executing through plans and efficient strategies as well as overseeing budget, schedule, safety, scope, and contract administration. Articulate communicator, relationship builder, and problem-solver; with the ability to work well under pressure, fast-paced, and high-pressure environments. Previously held a Top-Secret Security Clearance and Homeland Security Clearance.

/Professional Experience

ABB, EP Industrial Solutions, Various Locations

North America Quality Manager Continuous Improvement Staff Leader 2018–Present

Black Belt/Continuous Improvement Staff 2013–2018

Maintain collaboration with operational, quality, and functional stakeholders for the improvement of quality top issues using Six Sigma, root cause analysis, Just-In-Time, and SCM system

Act as the industrial solution Big “Y” leader, in charge of process management for global product offering including “Paralleling Switch Gear” and “North America Service Business”

Guide and coach staff on projects to support top issues and Big “Y” projects

Maintain improvements in Quality Management System (QMS) while creating audit program for improvements

Apply excellent communication skills in presenting project to executive management

Capitalize on knowledge in various systems including ledger and workflows to determine and assess projects and impacts

Gain broad-based knowledge of Six Sigma, change management, and root cause analysis methodologies through training

Prepare and report metrics by conducting root cause analysis

Generate and guarantee proper audit and maintenance of QMS for services globally within the Customer Excellence Business Unit

Continuously develop and execute strategic best practices

GE Industrial Solutions / ABB, Eastern North America

Operations Director, Regional Projects –Electrical Distribution Division of Energy Services 2013–2018

Planned and executed local project management strategy to increase project profitability and initiate process of excellence to boost customer experience

Displayed leadership skills in supervising 21 project managers throughout the entire East Coast in spearheading and accomplishing approximately 627 projects worth $190M

Guided and monitored local field teams in implementing projects to ensure on-time delivery and full compliance with contract scope of supply and agreed technical requirements as well as attainment of expected profitability

Handled and resolved issues during project lifecycle through close coordination with other departments

Built a strong working relationship with sales and business teams to ensure completion of all contractual obligations

Held responsibility for hiring, training, and onboarding new hire employees

Directed the local team in streamlining processes and procedures to drive adoption

Supported the North American regional projects operations managers with various initiatives such as backup, problem resolution, project delegation, and commercial construction load balancing

Offered technical assistance to project managers on strategic and/or large-scale projects

BHS Services, Inc., Richmond, VA

Project Manager 2010–2013

Handled and secured CFM contract with 1.5 million square feet of space divided between 12 federal office buildings amounting to $3.7M annual contract in state of Virginia and Maryland

Acted as a main point of contact for GSA to notify government representative regarding the potential impacts of building use decisions on the delivery of space and services

Guaranteed smooth operation of building to develop an optimal and safe environment for building occupants in a most cost-effective manner

Managed 41 direct reports and approximately 80 subcontractors, delivering multiple maintenance support services

Led the maintenance of all buildings with a 10% or better profit margin for BHS Services

Oversaw $2M budget annually in change requests to the project including initiation, scope definition, contract negotiation, management, budget maintenance and change request closure

Prepared work schedule for direct reports and subcontractors while managing purchase of materials to support maintenance activities

Closely interacted with subcontractors to negotiate maintenance contracts

Maintained project scope for primary contract, change requests, subcontractor contracts, and materials contracts

Administered and monitored subcontractor safety plans to ensure adherence to contract specifications; as well as to enable project activities such as welding, torching, and braising in accordance with established fire safety regulations

Developed and oversaw Building Automation Systems (BAS) at each facility to guarantee proper maintenance of building and property as well as compliance with contract specifications

York Technical College, York County, SC

Instructor 2020–Present

Teach various topics including electrical apprenticeship, project management, operational management, Lean Six Sigma, quality and continuous improvement, and Occupational Safety and Health Administration (OSHA) safety guidelines

Earlier Positions Held:

Tribble Electric, Inc., Richmond, VA

Operations Manager

SettleMuter Electric, Raleigh, CA/Richmond, VA

Division Manager

SimplexGrinnell, Richmond, VA

Operations Manager

Douglas L. Gill Electric, Inc., Richmond, VA

Project Manager Estimator

/Military Experience

United States Army, Various Locations

Veteran

/Education

Bachelor of Science in Business Administration with Focus in Project Management

Purdue University, West Lafayette, IN

/Professional Development

Certification

White Belt Certification Lean Six Sigma Certification

License

Master Electrical License State of Virginia, Active

Master Electrical License State of South Carolina, In Progress

Master Electrical License State of North Carolina, In Progress

Training

Black Belt Training: Multiple RCA Tools and Methodology of Lean Six Sigma

Green Associate Training Program – LEED

Fire Detection Systems Installation, Troubleshooting, and Programming Training Program – VES

Course

Global Learning New Manager Development Course –GE

Associated Builders & Contractors Apprenticeship (Master Electrician)

/Affiliation

South Carolina Chamber of Commerce, In Process

/Award

Building Excellence CEO Award – GE Energy Connections

/Activities

Senior Fourth Year Instructor – Associated Builders and Contractors/Virginia Electrical Contractors Apprenticeship Program

Member – National Society of Collegiate Scholars

Member – Alpha Beta Kappa Honor Society

Member – Delta Mu Delta Honor Society

Core Member, Culture Council – ABB, EPIS Business, and Customer Excellence Business Unit

/Technical Skills

Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and OneNote) SAP (Torque) Tableau TMA CMMS Software Primavera SharePoint TapRoot Accubid Estimating Speedi Suite Sales Force Dot Com (SFDC) 8D

5W’s OneDrive Microsoft Project Microsoft Windows

/Projects Handled

Projects

Role

Budget

Year

GE East Region – 627 Projects

Regional Manager

$190M

2017–Present

GE North America – 1, 672 Projects

Regional Manager

$936M

2016

GE East Region – 2015 Projects

Regional Manager

$110M

2015

GE East Region – 328 Projects

Regional Manager

$175M

2014

GE South Region –262 Projects

Regional Manager

$72.6M

2013

GE North Region –16 Projects

Regional Manager

$6.5M

2013

GE West Region –7 Projects

Regional Manager

$1.9M

2013

University of North Carolina – Five Dorms

Divisional Manager

$8M

2006

Manteo Elementary School

Divisional Manager

$1M

2004

Camp Perry Boiler Plant

Divisional Manager

$500K

2005

Nandua Middle School

Divisional Manager

$1M

2004

Eastern Shore Middle School

Divisional Manager

$1M

2006

Ukrops Super Markets– 24 Stores

Project Manager

$1M

1999

American Family Fitness

Project Manager

$750K

1998

Cold Storage Condos

Operations Manager

$1.5M

2009

James River Condos

Operations Manager

$3M

2009

Cold Storage Condos Phase II

Operations Manager

$2M

2010

Stony Point Mall

Divisional Manager

$4M

2003

Regency Square Mall -Remodeling

Divisional Manager

$850K

2003

Shocko Bottom Condos

Operations Manager

$1M

2007

Ukrops Bakery Remodel

Divisional Manager

$500K

2006

Carrier Distribution Warehouse

Divisional Manager

$1M

2006

Crown Cork and Seal Manufacturing

Project Manager

$1.5M

1997

Holiday Inn Remodeling

Operations Manager

$1.5M

2002

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