Manager Executive
Resume:
Gary A Knee
Sioux Falls, South Dakota • 832-***-****
Summary
Executive Vice President
Improving bottom-line and enabling full business potential achievements by delivering strategic business leadership.
Analytical executive with substantial experience in product ownership, operations management, technical service delivery, and business transformation. Skilled in driving global expansion, developing technical product strategies, delivery plans and technology roadmaps. Solid success history of leading continuous improvement programs and organizational restructuring. Expertise in leading multi-million-dollar product and business transformation projects from start to end and ensuring successful delivery within time and budget. Adept at leading global teams to achieve shared visions and goals.
Areas of Expertise
•IT Strategic & Operational Planning
•Managed IT Services
•Full Cycle Project Management
•Product Development & Management
•IPO Experience
•Corporate IT Leadership
•KPI & Metric Based Management
•Software & System Management
• Agile Product Owner
•Board Membership
•Customer & Stakeholder Engagement
•ITIL, SOC, ISO9000, SaaS, & Six Sigma
•Enterprise Resource Planning
•Risk Assessment & Mitigation
•Acquisitions
Career Experience
CHR Solutions, Inc., Houston, Texas 2013 – Present
Executive Vice President Head of Software Solutions Business Unit Head of IT Services Business Unit
Oversee and manage team of 14 direct reports and over 200 employees across USA and India to ensure business growth and development. Steer and execute profitable growth, business strategy, and all operational aspects including product management / development, professional services, customer support, and IT management for two portfolios. Perform strategic evaluation and portfolio execution to transform organizational structure and enhance leadership. Deliver exceptional leadership as well as develop team for maximum productivity by creating and evaluating KPI’s and driving continuous improvement. Establish profitable client base by adding 11 new clients in 5 years ensuring sufficient functionality and performance to rescue a failing software product.
●Reduced client turnover from 20% to < 5% per year by creating an aggressive Client satisfaction program based on Net Promoter Score.
●Reduced professional services cost by reducing implementation time by 30% and implementation time to 12 weeks.
●Established an effective PMO by driving profitable and timely project execution.
●Accomplished 100% growth for India based team and significantly increased contribution.
●Transformed a $2 million per year loss to $500,000 in profit for Managed IT Services business by restructuring the unit, driving down costs and improving profitability.
Amdocs Inc. [(NYSE: DOX) (formerly Bridgewater Systems Inc. (TSX: BWC)], Ottawa, Canada 2010 – 2013
Vice President, Research & Development, Services & Customer Support
Oversaw and managed overall global research and development. Delivered and implemented AAA and policy solutions to over 100 wireless operators globally, including some of largest in the world such as Verizon, Sprint, and Deutsche Telecom. Collaborated with other executives to diversify product investments and offerings while maintaining positive customer references from strategic accounts. Acted as an active leader in the integration of BWC into Amdocs and achieved accolades as best in class integration story of a company into Amdocs. Improved predictability in delivery times and Quality for the RD, Services, and Customer Support teams by introducing Quality Management System (TL9000).
●Boosted CSAT by 50% with major USA wireless carrier.
●Boosted CSAT by 50% with major USA wireless carrier.
●Maintained <5% turnover in staff by demonstrating strong leadership in first 12 months of being acquired.
●Led and directed product development team to develop industry leading telecommunication application for large telecom.
●Establish India R&D and Operations Center, building organization to 68 people in 2 years and realizing RD and Customer Support efficiencies and expense reduction.
●Led and directed a team of 4 directors and 200 developers in two sites within a $20M annual budget. Achieved over 70M revenue growth by expanding the services business to EMEA and APAC.
Additional Experience
Vice President Research & Development
Optiva (formerly Redknee Solutions Inc. (TSX: RKN)), Toronto, Canada
Vice President Research & Development
Avaya, Inc. (Nimcat Networks Inc.), Ottawa, Canada
Director of Engineering & Country Manager
SS8 Networks Inc., Ottawa, Canada & San Jose
Vice President Research & Development Country Manager
Lantern Communications Canada, Ottawa, Canada & San Jose
Director High Speed Access Development
Nortel Networks Ltd. (Bell-Northern Research), Ottawa, Canada
Education
Master of Business Administration
University of Ottawa, Ottawa, Ontario, Canada
Diploma in Electronic Engineering Technology
Memorial University of Newfoundland (The Marine Institute), St John's, Newfoundland, Canada
Affiliations
Board Member, Virtual Marine Technology, 2008 – 2020
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