Customer Service Data Entry

PATRICIA CORREA

Pomona CA *****

Cell: 626-***-****

Email: *********@*****.***

CAREER SUMMARY

Detail-Oriented, organized and responsible Senior Quality Analysis & Control Clerk with more than 15 years of experience. Proven ability to manage time sensitive schedule, meet strict deadlines and coordinate multiple tasks simultaneously. A motivated and enthusiastic individual who has the experience in delivering stellar face-to-face customer service with a positive, can-do attitude for any fast-paced public contact position. A flexible and innovative professional with ability to exhibit interpersonal skills including sensitivity, emotional maturity, customer first attitude, and always strong work ethic.

SKILLS

Analyze contracts and identify trade compliance issues.

Coordinate with affected internal departments including customer service, purchasing, returns/refunds, and production control.

Great interpersonal skills, communication skills, and effective customer service.

Ability to prepare and review international shipping documents such as commercial invoices, packing list, export license including consignee information.

Responsible and dependable in any setting.

Knowledge of Fax, Copier machines, Scanner and Filing Data Entry.

Assisted Trade Compliance Coordinator with analysis of export and import regulations and tracking changes.

Familiarity with the International Traffic in Arms Regulations (ITAR, AR (EAR), OFAC, CR, and the Foreign Trade Regulations. (FTR).

Knowledge AS9102 Drawings (Forms for the First Articles), Dimensional Drawings, QF-91 In-Process Inspection Drawings, and F824-001 Drawing

Proficient in Microsoft Word, Excel, Power-point, Outlook, OCR, Quick Books, and Oracle

(IQMS, Program)

Fluent English/Spanish

PROFESSIONAL EXPERIENCE

Quality Analysis & Control Specialist–Esterline Engineered Materials NMC Aerospace-Brea, CA (7/2016 -8/2020)

Enter Data on a spread sheet for supplier delivery monitoring

Transfer Technical Data (TDT)

Look up Conformance certificates (CofC for Raw Materials) for part numbers

File Data in our system (FAIR, Cert packages, Work Orders, Packing Slips, RMA’s, Receiving Certs, APT Reports, Welding Reports, Locking Reports.

Send out applications to the companies and individuals to be screen for our system.

Connect to EMEX when something is wrong on part numbers and certs need to be corrected.

Use IQMS for information needed on part numbers, packing slips, components

Assist packing personal to stamp, date, label, parts to be shipped

Prepare a new Quality Statement and Traceability page on a daily basis.

Prepare New Certs packages slips for our shipping department.

Prepare JCR sheets for documents to be Transfer through TDT system. Export Compliance NPSU Project Coordinator–Esterline Engineered Materials NMC Aerospace-Pomona, CA (9/2015-7/2016)

Able to Classified Documents for Technical Data

Able to Read BOM Tree, Extended BOM’s

Knowledge of Integrated Quality Management System (IQMS) Searching

Transfer Technical Data (Domestic and International)

Strong Customer Service

Prepared Documentation for Domestic and International

Data Entry on Jurisdiction Classification Request (JCR’s), New Part Set up’s (NPSU) for parts, Materials, Hardwood, Tools

Assist the Engineers with quality reports packages such as Forms for the First Articles

(AS9102), QF-91 In-Process Inspection Drawing, Dimensional Drawings,

Contact review with our employees in California as well as in Mexico

Excel Logging Technical Data in the system

Updated packing slip file on a daily basis.

Sending Shipping notifications via email

Checking Inventory on stock for usage on Golden Samples Parts

Preparing tools for export classification, Which included taking picture of items, parts, setting them up on our excel sheet, emailing them to NAPS approval Administrative Assistant/Customer Service Rep–Dockmasters-Los Angeles, CA (3/2015- 9/2015)

Oversee receptionist area, greeting visitors, answering in coming telephone calls

Designed electronic file systems, paper files, such as employee time sheet hours, input all info. Required for new projects in the system. Fax, scan, email.

Assisted the accounting department, with entering checks into the system of Quick books, in charge of the open mail and distributing to the right department, and helped with the invoices,

Filed old records, closed terminated records, and completed chart audits.

Verified that information in the system on customers was up-to-date and accurate.

Manage complete data entry and customer support, hand-written customer orders and cash, credit, and check payments into system.

Updated all records for customers and employees on a daily basis Data Entry Clerk–Schrader’s Medical Supply-Claremont, CA

(4/2014-3/2015)

File Patients Records, manually and Input patients information into our system

Verified Medical, Medicare or private insurance for patients online, and over the phone

Research on Doctors, License, and ensure eligibility.

Provided Customer service for walk in customers, and over the phone.

Used DME program/system and checked for invoice

Reference furnished upon request

Contact this candidate