Support Customer

Profile Passionate about building relationships and

comfortable at the intersection of technology and

commerce — with over 5 years of experience in

both the Seattle tech and culinary industry —

helping local businesses grow a meaningful

presence with great customer support and

products.

Experience 2010-2014 Culinary Industry

Cafe Nordo - Dishwasher, Food Prep

Starbucks - Barista

Red Robin - Server & Bartender

Whole Foods - Prepared Food & Pizza Maker

2014-2020 Tech Industry

Tavour Inc. - Customer support representative, responsible for coordinating successful orders

& shipments across various teams.

AWS Sales - Customer success & operational support across various account management teams and AWS partner ecosystems in order to develop and meet customer business needs. AWS Route 53 - Maintain front-line support for customers using Domain Name System (DNS) services and leverage support data gained through triaging for continued improvements – e.g. setting up a website, domain management, service roadmaps & launches, etc. AWS Billing & Accounts - Help customers with billing models and budgets while driving projects that improve customer interactions with the account billing and reporting systems. Amazon Marketplace - Support brands in leveraging business optics through creation, development, and content management for various product lines – e.g. SEO maintenance, listing QA, stock management, and marketing options. Education Florida International University, Communications – AA David

Mealy

9406 Fremont Ave. N

Seattle, WA, 98103

P. 305-***-****

E. *****.*.*****@*****.***

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