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RICHARD E. WEAVER

Olmstead Township, OH 440-***-**** adipxl@r.postjobfree.com LinkedIn URL Experienced Information Technology Manager

Results-driven and accomplished Information Technology Leader with extensive experience developing IT strategy, system roadmaps, and coordinating information technology implementation and support for major enterprise organizations.

• Experience includes the deployment of enterprise technical solutions, including documenting/designing business processes, performing business analysis and requirements definition, building solutions, and handling change management during implementation.

• Offers expertise in vendor management, project management, team building, process design, and solution design.

• Applies strong attention to detail and efficient multi-tasking abilities to excel in time-sensitive environments, meeting all standards for quality and productivity.

• Orchestrates and executes major IT systems and application upgrades, server configuration, inventory tracking, and the management of high-profile initiatives, achieving milestones and deliverables on-time and within budget. A solid track record of leading the convergence of people, processes, and technology. CORE PROFICIENCIES

• IT Operations Management • Enterprise Application Support • Project Management

• Business/Technical Experience • Team Leadership • Virtual Environments

• Budget Administration • Requirements Gathering • Staff Training and Mentoring

• Process Improvement • Vendor Management • Regulatory Compliance PROFESSIONAL EXPERIENCE

Enterprise Solutions Architect / Customer Success Manager Nutanix, San Jose, CA 2020

§ Drive technology adoption (features, use cases, capacity, product stack) by providing insights on usage maturity, best practices, diagnosing barriers, and solving for those barriers.

§ Understand customer’s business and technology goals and co-create success plans with the customer.

§ Use data insights to track consumption/feature utilization/use cases and make recommendations for increased adoption.

§ Orchestrate the breadth of Nutanix resources (Delivery/Consulting, Support, Product Teams) to improve the customer’s experience with Nutanix technologies.

§ Monitor customer health and engage extended Nutanix teams to proactively create and execute “get well” plans.

§ Provide customer feedback back into the Nutanix ecosystem. INFORMATION TECHNOLOGY MANAGER Rite Aid – EnvisionRX, Twinsburg, OH 2017 to 2020

§ Leads vision, strategy, and execution for all facets of information technology at this pharmacy benefits management corporation, with authority over a team of 14 direct reports encompassing Windows Administrators and Engineers, VMware and Citrix virtualization engineers, EMC and Pure storage engineers, and the Cisco UCS hardware team.

§ Maintains accountability for the performance and availability of systems and applications that include VMware, Citrix, Microsoft Office 365, Microsoft SharePoint, Microsoft Exchange, and enterprise storage.

§ Identifies, addresses, and resolves issues impacting 1,400 servers and 1,300 users.

§ Collaborates with project managers on multiple enterprise wide projects that have included ServiceNow, SalesForce, MoveIT, FTP, and a Citrix PCI environment.

RICHARD E. WEAVER 440-***-**** adipxl@r.postjobfree.com Page 2

§ Orchestrates and executes projects that have included the implementation of ServiceNow, capturing improvements in support ticket management, as well as the upgrade of VMware from 5.5 to 6.5. Administers budgets and relationships with vendors.

§ Served as the architect of a process that subjects all application and web development changes to a Request for Comments phase.

§ Led the redesign of the Citrix environment, improving performance. Additionally, designed and debuted a DevOps workflow to govern all application and website implementation.

§ Supported regulatory compliance by building a process to provide evidence of SOX, PCI and other controls to compliance and security teams.

§ Addressed and resolved years of longstanding technical debt, defining processes and projects that have right-sized applications and environments.

INFORMATION TECHNOLOGY MSP MANAGER Target Systems Inc., Middleburg Heights, OH 2015 to 2017

§ Excelled in a series of engagements with clients of this provider of managed IT services and ERP software solutions to commercial and government accounts. Directed a team of engineers with talents and qualifications aligned with the needs of each project and client.

§ Contributed to the success of business development and lead generation, identifying and building connections with key influencers and decision-makers within clients and prospects.

§ Leveraged a consultative approach to gain insight into the requirements and challenges facing each client, leading to the engineering and implementation of virtual and cloud-based solutions tailored to meet customer needs.

§ Executed a broad array of systems administration responsibilities for VMware servers, Citrix Presentation Server, Microsoft Exchange, Office 365, Active Directory, Group Policies, and Windows servers.

§ Improved security, accessibility, and reliability for small and mid-sized businesses by implementing Office 365, Hyper-V, and VMware installations.

§ Served in executive leadership roles as a virtual CIO for multiple client businesses, building design roadmaps and implementation schedules.

SR. MSP PROJECT ENGINEER Lazorpoint, Cleveland, OH 2013 to 2015

§ Served as a trusted advisor and subject matter expert to clients of this provider of IT managed services, serving in a lead or contributory role in major projects.

§ Developed insight into client needs and challenges in order to guide solutions selection and development.

§ Paired specific project tasks with team members with the appropriate skill sets and level of experience. Mentored and coached junior engineers to build competencies.

§ Navigated projects to achieve milestones and deliverables on-time and within budget, meeting and surpassing all customer expectations.

Sr. SYSTEMS ENGINEER, INFRASTRUCTURE & OPERATIONS Jones Day, Cleveland, OH 2011 to 2013

§ Maintained accountability for the performance and availability of print and multi-function devices throughout this major law firm with 37 offices worldwide and 2,400 attorneys.

§ Served a key role as Level 3 support, addressing and resolving escalated issues involving a fleet of 1,800 HP printers and HP/Xerox multi-function devices. Led device certifications, testing, configuration, and deployment. RICHARD E. WEAVER 440-***-**** adipxl@r.postjobfree.com Page 3

§ Developed and led training for system administrators, help desk, and Tier 2 support teams in the features and functionality of all print and multi-function devices.

§ Planned and executed updates to the firm’s print environment, securing opportunities to substantially lower costs.

§ Optimized operations within Active Directory and VMware environments. EARLY CAREER

Virtualization Engineering Manager, Dynamix Technology Inc., Parma, OH Information Technology Manager, Weltman, Weinberg, Reis Co., LPA, Brooklyn, OH Information Technology Manager, Guidestone, Berea, OH PROFESSIONAL CERTIFICATIONS & AFFILIATIONS

Nutanix Certified Professional-MCI

Microsoft Certified Professional

Member, INFRAGARD, a public partnership with the FBI ITIL Foundations (in process)

PMP ( in process)

TECHNICAL PROFICIENCIES

Nutanix, VMware, Citrix XenApp, XenDesktop, XenServer, Hyper-V, OpenBox Hardware

Nutanix NX - Dell, Hewlett Packard, Cisco, Juniper, EMC Server Platform

Microsoft Server 2000/2003/2008/2012/2016 Exchange Server 2003/2007/2010/2013, Office 365, Microsoft Skype for Business.

Routing & Switching

Cisco-Meraki, Cisco

Voice Platform

Avaya IP Office S8700 Communication Manager, Hosted Skype for Business Solutions Databases

DB2, MS Access, Sybase, MS SQL Server

Cloud Solutions

Nutanix, Microsoft Office 365, Service Now, Sales Force, Gainsight, Azure

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