ALYSSA MORALES

Lancaster, CA *****

818-***-****

adipxc@r.postjobfree.com

SUMMARY

Innovative Customer Service Representative focused in the medical field on maintaining high levels of accuracy as well as achieving customer service. Experienced with patient care both in clinic and out patient referral facilities. In-depth knowledge of Microsoft and Electronic Medical Records.

SKILLS

Microsoft Office expertise

High-energy attitude

Inbound and outbound calling

Problem-solving abilities

Project management abilities

50 WPM

Outpatient Procedure Scheduling

EXPERIENCE

LINCARE HOLDINGS INC.

Lancaster, CA

Customer Service Representative 05/2019 to Current

Processed Durable Medical Equipment Orders

Reviewed Patient Visit Notes

Verified Insurance

Completed Patient Follow Up Evaluations

Processed Payments

Scheduled Patient Set Ups

AV PULMONARY ASSOCIATES

Lancaster, CA

Medical Assistant 02/2017 to 05/2019

Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.

Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.

Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.

Maintained clean and organized work area with adequate supplies and reagents.

Completed Medical Referrals

AV PAIN MANAGEMENT

Lancaster, CA

Medical Assistant 02/2017 to 05/2019

Scheduled Outpatient Procedures

Coordinated Hospital Care

Completed Medical Record Requests

Efficiently performed insurance verification and pre-certification and pre-authorization functions.

Verified appointment times with patients, preparing charts, pre-admission and consent forms.

Maintained clean and organized work area with adequate supplies and reagents.

EDUCATION AND TRAINING

ASSOCIATE OF SCIENCE: MEDICAL ASSISTING 12/2016

San Joaquin Valley College, Lancaster, CA

Certified Medical Assistant

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