Office Assistant Customer Service

Kaitlyn Rowe

**** ***** ***** *** *******, Texas 78253

210-***-**** (cell)

************@*****.***

Qualifications Summary:

●Well-developed written, verbal and interpersonal communication skills

●Detail oriented; ability to manage and prioritize multiple projects

●Professional work ethic

●Throughout my academia I’ve strengthen my problem-solving skills

●Computer Proficient in Microsoft Office (PowerPoint, Excel, Access, Word)

●Computer Proficient in iMovie, Audacity, Adobe Audition and Premiere, Prezi, WordPress

●Licensed Adjuster in all 50 States

●11 years of experience in participating and leading teams; strong analytical skills

Experience:

The United Services Automobile Association (USAA), San Antonio, TX, Full Time Schedule (40 hrs week), June 2018-July 2020

Property Adjuster II

●Collect information and convey empathy to members who have experienced a loss

●Advise, assist and assess members claims concerning their policy/contract

●Deny or approve coverage to members

●Educate and provide counseling to satisfy member needs

●Perform monthly audits

●Prepare correspondence via letters and emails, for internal and external customer (Contractors)

●Monitor and access claims

●Answer/direct incoming calls

●Demonstrate quality customer service

●Respond to customer needs to request and procure services, based on damages assessed

●Communicated with small and large business contractors to negotiate price reasonableness

●Researched quotes to ensure compliance with policy and building code guidelines to include local/state municipalities

●Advise and provide guidance to members regarding Policy/Contract

●Review policy/contract clauses

●Reconcile payment provisions of customer policy/contract claims

●Ensured compliance with company guidelines, applicable laws, payment provisions, and other requirements in the contract

●Schedule inspections, deliver meeting memos, and important documentation to customers

●Adhere to ethical guidelines while managing change to complex claims

Austin Radio Network, KOKE FM, Austin, TX, Part Time Schedule (20 hrs week), August 2016 – December 2016

Intern Position program

●General secretarial, receptionist, clerical, editorial, customer service duties

●Answer/direct incoming calls

●Created and edited entertainment segments and news articles for KOKE and Cole in the Morning show

●Assisted Radio Personalities with personal and work-related duties

●Composed articles and uploaded videos on network website

●Made duplicates of the show and organized scripts for commercials

St. Edward’s University, Austin, TX, Part Time Schedule (20 hrs week), October 2015 – May 2016

Student Assistant (work study) Music Department

●General secretarial, receptionist, clerical, editorial, customer service duties

●Answer/Direct incoming calls

●Created flyers advertising special events

●Assisted the orchestra with equipment set up

●Organized music library

●Assisted music director with organizing and executing free community outreach concerts

St. Edward’s University, Austin, TX, Part Time Schedule (20 hrs week), August 2014 – May 2015

Office Assistant (work study) Residence Life

●General secretarial, receptionist, clerical, editorial, customer service duties for both internal and external customers

●Demonstrated quality customer service

●Coordinate meetings and gatherings between parents and students for the Residence Life Office

●Answer/Direct incoming calls

●Ensured 100% satisfaction with student’s residency needs

●Created flyers advertising special events

St. Edward’s University, Austin, TX, Part Time Schedule (20 hrs week), October 2013 – May 2014

Office Assistant (work study) East Hall Residence

●General secretarial, receptionist, clerical, editorial, customer service duties for both internal and external customers

●Demonstrated Quality Customer Service

●Answer/Direct incoming calls

●Coordinate parent and student inquiries

●Assisted with ensuring the safety of resident students

●Created flyers advertising special events

Education:

St. Edward’s University, Austin, TX

Bachelor of Arts in Communication with an emphasis in Media Arts and Broadcast Journalism

Liberty University, Lynchburg, Virginia

Master of Arts in Public Policy

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