Customer Service, Admin/Executive Assistant

Francesca Derviso

Las Vegas, NV

T: 909-***-**** E: ****************@*****.***

Objective

Seeking to obtain a position within a well-established company that will utilize my detail oriented abilities and great communication skills, while expanding my potential and opportunity for advancement. Self-motivated Guest service professional with the ability to utilize all tools at my fingertips to set my management, coworkers, & clients up for success.

Qualifications

Experience

Substantial experience and outstanding skills in Customer Service.

Accustomed to working in rapid paced environments with the ability to think quickly, problem solve, organization, time managing, and successfully handle all types of clients and employees.

Embody Professionalism and model Core Values such as honesty, confidentiality, efficiency, and courtesy.

Excellent interpersonal skills and ability to work well with others as well as in new environments.

Ability to quickly learn internal processes & experience in revamping current roles for better efficiency & accuracy based on company/executive goals.

Detail oriented with strong verbal and communication skills.

Problem analysis, & ability to solve problems efficiently

Self-motivated, initiative, & maintains a high level of energy

Successful and experienced in all aspects of customer relationships, customer service, and customer satisfaction.

Customer Service Representative AWSI - Remote 10/2019 - CURRENT

Provided primary customer support to internal and external customers in fast-paced environment.

Offered advice and assistance to customers, paying attention to special needs or wants.

Assisted customers with setting appointments for employees in safety positions under large company accounts.

Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.

Executive Assistant to VP of Sales Social Media & Marketing Coordinator.

Berkshire Hathaway Home Services Nevada

Henderson, NV April 2017 –October 2018

Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.

Facilitating and Coordinating all coaching and real estate events for executives within all markets

Managing all forms of Social Media Content for VP of Sales and the company as a whole

Developed marketing content such as blogs, promotional materials and advertisements for social media.

Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.

Supported agents in all digital and social media marketing utilizing one on one coaching practices to deliver as well as the VP's "Success Series" platform to present such points in a group setting.

Creating social media flyers and programs for agents within the market.

Tending to all Personal and Professional needs for Vice President.

Utilizing all Microsoft Office applications on a daily basis and assisting with the creation of various flyers, spreadsheets, calendars, & inputting data.

Hostess Cocktail Server

Blue Martini

Las Vegas, NV June 2017 – November 2017

Bottle Service/cocktail in high volume restaurant.

Managed event related work including setting up tables and maintain both the exterior and interior of the restaurant

Sales and Upselling in and out of bottle service.

Consistently cash handling and working with multiple transactions at one time.

Executive Assistant Licensing & Contracting Coordinator.

Mass Mutual Financial Group Greater Los Angeles

Pasadena, CA February 2016-April 2017

Maintaining & creating paper and online filing systems.

Organizing and Facilitating up to two meetings with all Sales Managers in the Greater Los Angeles Area via skype, weekly.

Utilizing & proficient in all Microsoft Office Applications assisting with the creation of various flyers, spreadsheets, calendars, & inputting data.

Ordering background checks & working closely with the Compliance Department to assure all prospective agent’s or broker’s applications & backgrounds are in good order for approval.

Handling Personal & Confidential Information daily.

Organizing Special Events for the Agency

VIP Guest Relations Hostess.

Walt Disney Company

Anaheim, CA May 2010-July 2016

VIP Hostess & lead both Guided and VIP tours to corporate executives, government officials, and celebrity patrons

Hosted and planned detailed itineraries for visiting Guest Talent

Hosted & Coordinated families part of the Make a Wish Foundation during their Wish visit to the Resort.

Supported private and special events including film premieres and large conventions

Considered a personal assistant/concierge for VIP guests for up to 15 hours a day for the Disneyland Resort & all surrounding areas.

Organized many high profile events including D23 Expo, The Lone Ranger premiere, Tomorrowland premiere, Star Wars: The Force Awakens premiere, and the Disneyland Candlelight Ceremony and Processional.

Diffused a variety of Guest Situations and provided many different alternative and appropriate forms of compensation, along with extensive customer service concerns when working in City Hall within the parks

Excellent Customer Service Skills & able to calmly & professionally deal with all types of situations.

Handled a cash drawer assigned to me when working in City Hall to upgrade, downgrade tickets, sell tours, cash traveler’s checks, & exchange foreign currency.

Handle a multitude of keys along with multiple different computer systems on a daily basis.

Education

Full Sail University

•Graduated in September 2018 with an Associates of Science in Sports Marketing and Media.

Institute for Integrative Nutrition

•Graduated with Health Coaching Certification in November 2019

Skills

52 wpm.

Proficient In Word, Excel, Outlook, Publisher, and Power Point

Technology savvy.

Professional and Friendly

Excellent at building a good rapport with clients and creating well established relationships.

Quick learner and eager to learn and jump into new industries.

Contact this candidate