Data Analyst Customer
Resume:
An Cao
Seattle, WA
******@*****.***
OBJECTIVE: To obtain a position that is related to finance, customer services, and business/data analytics
EDUCATION:
Master of Arts Degree in Business Administration, Business Analytics and Leadership Major
Seattle University, Seattle, WA
Date of Graduation: December 2017
Overall GPA: 3.747
Major GPA: 3.7
Bachelor of Arts Degree in Business Administration, Finance Major
Seattle University, Seattle, WA
Date of Graduation: March 2014
Overall GPA: 3.503
Associate of Arts Degree in Business Administration and Management
North Seattle Community College, Seattle, WA
Graduation: June 2012
GPA: 3.23
ACCOMPLISHMENTS: (Selected course projects)
Data Analyst Capstone class project: Information System, 2017
Collaborated with group of 3 members to select and analyze Community Health Indicators dataset
Identified problem statement based on the dataset
Analyzed and processed the dataset using SQL Server, R Studio and Microsoft Visual Studio
Built data mining models (Decision Tree, Neural Network, Bayes Classification, Clustering)
Validated the data models
Provided analysis based on the models and gave recommendation
Costco’s Stock Analysis class project: Investments, 2013
Collaborated with group of 4 members to research and analyze Costco
Collected and analyzed Costco’s stock price and S&P 500 price over a quarter
Researched Costco’s activities and events that affected their stock price
Compared Costco’s stock price with the market price
Analyzed key strengths and weaknesses of Costco’s stock
Provided an analysis report and presentation on how to invest in Costco
Dell Inc. Analysis class project: Intermediate Corporate Finance, 2013
Collaborated with a team of 4 group members to analyze Dell’s most current financial report and provide a recommendation of whether investors should invest in Dell Inc.
Estimated Dell’s market value, corporate valuation, and capital budget
Presented Dell’s research, analysis, and final recommendation to the class
WORK EXPERIENCE:
Peak-time Teller, U.S Bank, Renton, Washington (March 2018-September 2018)
Developed cash-handling ability through managing a large amount of cash
Enhanced customer services skills through serving financial transactions while providing a professional and friendly experiences to customers
Strengthened listening and verbal communication skills through daily face-to-face interaction with customers
Improved problem-solving skills by handling case-by-case problems and troubleshooting systems errors while still making customers happy
Performed the ability to follow procedure by providing accuracy and consistency in doing transactions and balancing cash box in the end of the day
Restaurant Startup project, Bom Bistro Restaurant, Kent, Washington(April 2016-June 2018)
Consulted and worked with the investor/owner for location selection, market analysis and business legal documents for the startup
Developed marketing skills through selecting and promoting the right marketing methods for the startup
Trained 6 employees for customer services and server position
Improved management skills through managing and supervising 6 employees
Managed budgets for the startup
Strengthened customer services skills through serving customers and handling customer complaints
Encouraged and developed teamwork skills among employees
Market Researcher, ScanTech, Hanoi, Vietnam (March 2014-August 2015)
Conduct social or economic surveys in the United States to assess development potential and future trends of international 3D products
Work and co-operate with US 3D Systems to develop international projects for company’s products and services
Assess business opportunities and develop strategies to attract venture capital
Respond to ScanTech’s project team about the process of the researches via daily conference calls
Review and evaluate commercial or industrial development proposals and provide advice on procedures and requirements
Conduct surveys and analyze data on the buying habits and preferences of wholesale or retail consumers oversea
Evaluate customer service and store environments oversea
Conduct comparative research on marketing strategies for international commercial
Prepare reports, research papers to the company
Plan and develop E-commerce strategies
Provide consultation on planning and starting of new products projects
Vault Teller, JPMorgan Chase Bank, Seattle, Washington (July 2014-December 2014)
Developed cash-handling ability through managing a large amount of cash
Enhanced customer services skills through serving financial transactions while providing a professional and friendly experiences to customers
Strengthened listening and verbal communication skills through daily face-to-face interaction with customers
Improved problem-solving skills by handling case-by-case problems and troubleshooting systems errors while still making customers happy
Performed the ability to follow procedure by providing accuracy and consistency in doing transactions and balancing cash box in the end of the day
Financial Representative, Northwestern Mutual, Seattle, Washington (March 2014-July 2014)
Improved communication skills through practicing cold calling and prospecting potential clients
Developed leadership skills through being independent and taking control of timing, work load, and income
Strengthened customer services skills through engaging and building relationship with potential clients
Improved teamwork skills through weekly meetings with mentor and co-workers to discuss and share experiences about the products and clients
Sales Stimulation Program Intern, Vietnam Technological and Commercial Joint Stock Bank (Techcombank), Ha Noi, Vietnam (June 2012-September 2012)
Assisted with 4 project’s members from Techcombank headquarters in redesigning banking processes at two branches.
Developed leadership skills through supporting the project team and helping branch employees understand the purpose of the redesign project
Improved presentation and communication skills through presenting many workshops about new banking systems to branch employees
Developed customer services skills by coordinating strategies for branch employees to serve customers in the bank redesign
SKILLS & HONORS:
Certification of Business Analytics (2017)
Certification of Leadership Formation (2017)
State of Washington Life and Disability Insurance License (2014)
Computer: Expertise in Microsoft Office suite; Certification of Microsoft Excel Specialist (2012), Basic knowledge
Languages: Fluent in Vietnamese and Intermediate skills in French
Certification of Excellence Exchange Student (2009)
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