Manager Project

Thiyagarajan (Thiyagu) Ganesan BE, MS, MBA, PMP, CSM

(M) 469-***-**** Email: *******@*****.***

https://www.linkedin.com/in/thiyagarajanganesan/

Professional Summary

Program, Project Management & Business Analyst professional with 25+ years of experience in Healthcare, Financial, Airline, Manufacturing & outsourcing industries; Delivered extremely complex projects on time within budget exceeding customer expectations with excellent Managerial and Planning Skills. Strengths include:

Workday Certified

Project Management Processes (PMO)

Proposals (RFP, SOW, SON)

Solutions Delivery

Results Orientation

Cost savings-Cost Benefit Analysis (CBA)

Problem/Configuration/Release Management

Customer Satisfaction/Loyalty

Proposals (RFP, SOW, SON)

Functional (BRD)

Technical Documentation (SRD, SDD)

Process and Product Improvement

Operations Management

Work Authorization: US Citizen

Certifications & Education

Workday Integrations, CCB, CCTP, Studio, Composite Reports, Financials Certified 2013-2020R2

CSM (Certified Scrum Master), 2013

PMP Certified Professional, PMI, 2005

QMS (Quality) Certification, Satyam 2007

Cross worlds EAI Certified, 2001

MBA (Marketing), 2000

MS (Software Systems), 1997

Diploma in Oracle, UNIX, C, VB, PB, Sybase 1995

BE (Electronics & Communication), 1994

PGDSD (Post Graduate Diploma in Systems Development), 1993

Technical Skills

PM Tools

Ms Project 365/2019, Project Server, EPMS, Plan View, Primavera, Rational Rose, Visio, Share Point, RequisitePro, ClearCase, ClearQuest

Methodologies

Agile/XP/Scrum, PMBOK, CMM, Six Sigma, OOAD, UML, SSADM, RUP, SDLC

Operating Systems

Windows 2000/NT/XP, HP-Unix, Novell NetWare 4.x, Sun Solaris 2.7, Citrix

Languages

VB.NET & 6.0, ASP.NET, C, Pro *C, PL/SQL, C++, Crystal Reports

Databases

Oracle 9i/10g/11/12, MS SQL Server 2007, Ms-Access 2003, DFD, ERD

Web Related/ Internet Tools

XML/HTML, VBScript, JavaScript, Visual Interdev6.0, Front Page Express

Tools & Utilities

TOAD 6.3.2, Every Path 2.5, Lotus Notes 4.0, Designer 2000(V 1.2), Unifi-Pro

Web/App/Directory Servers

IBM Web Sphere 4, Web logic 8, Jboss 5, IIS, Apache, iPlanet

JAVA Technologies

JAVA (JSF, Applets, Servlets, SWING, EJB), Crossworlds, ANT

API & Others

REST, SOAP, SOA, OAuth2, Atlassian(Confluence/JIRA), AWS

Professional Experience

KPMG LLP, Dallas, Texas

Manager, Workday Advisory 2015 – 2020

Lead and Manage Workday HCM and FIN Integration Projects with clients like Cree, CHOP, OhioHealth, SLHS, CCF, B&B, Union Bank.

Contribution

Act as a Leader in Orals, Design Workshops, Architecture Sessions, Functional Overview and Detailed Discussion workshops, Workday Integration and Build DA Reviews and Approvals.

Analyzed the requirements, Plan, Architect, Configure and Prototype, Test, Deploy, Production support.

Create Technical Design Document, Design Detail Business Process, Architect solutions.

CPSG Partners, Dallas, Texas

Sr. Workday Integration Architect 2013 – Till Date

Integration of Projects with clients like Faeger Baker Daniels, PDI, ReddyIce, Union Bank/Towers Watson, Babson, Wescom credit Union, Babson College, Howard County Public School, Brambles (Australia).

Contribution

Act as a Lead and analyzed the requirements, Plan, Architect, Configure and Prototype, Test & Deploy.

Create Technical Design Document, Design Detail Business Process, Architect solutions.

Created Custom Reports, EIBs, CCBs, DTs, Studio for all Benefits and Payroll GL Integration.

Created Inbound, Outbound Integrations, Custom Integrations and XSLT Reports.

Performed End to End Testing and sent over to client, Training and Rollout.

Syapps -Fanniemae, Addison, Texas

Sr. IT Consultant 2012 – 2013

Environment: Ms Project, Oracle 11g, SAS9.2 V6 Rel 1, TIBCO SpotFire 4.0.2, Ms-Word 2007, Visio 2007, Rational Clearquest, Sharepoint

CLM-MIS-NSO Reporting & Analytics team have Servicer Total Achievement and Rewards (STAR) &KPI Program which Provides Financial and Non Financial goals to increase servicer focus on critical areas to Fannie Mae - minimizing credit losses, increasing operational efficiency, improving homeowner experience, and accelerating the housing recovery by weighting and ranking the peers within peer group.

Contribution

Managed the STAR Program and Steered multi-functional team Meetings to define, estimate and document the overall scope of projects with moderate complexity from requirements to closure.

Reviewed the extremely complex system and created high level use cases by the end of first week.

Managed the Project delivery and approvals and Monitored progress against the plan and proactively communicates variances, Identified subtle issues that could result in major conflicts.

Created a Prototype to extract the SAS Datasets and created them in oracle.

Prepared Usecase diagrams, Usecase documents, Process Data Dictionary & Reporting.

Helped the Whole STAR Team in solutions delivery, Change Management, Issue/Risk Management.

Communicating with BTO Team, SCM Team, Technology Team and Vendors & Testing/Implementation.

Epsilon, Irving, Texas

Sr.IT Project Lead. 2009 – 2012

Environment: Ms-Project 2007, RAD/Agile, Visio, .NET 2003, IssueNet, Oracle 10g/11, PL/SQL, ETL

Capital One & Hilton Loyalty Rewards Provides Web based Loyalty Marketing solutions including database & infrastructure to store, manage and display program information for transactions, member profiles and program specific data elements in a Grand central framework. The Web services layer support real-time integrations.

Contribution

Managed a $4M 15-person loyalty BI projects using Project plan/schedule/Gantt Charts, budget, Scope, change and release management procedures, risks/issues

Working as PMO/SME specialist closely with RM (Sales) on client communications, presentations & IT Project Delivery team to resolve any issues/gaps with attention to detail.

Customized the Grand Central Framework to Fit the Capital One Loyalty Solutions eliminating the Maritz vendor and handling web traffic smoothly with reduced call volume on Issues to 25%.

Managed Time Tracking, Project costing and schedules and Documented Scope changes

Documented Project status reports, best practices, lessons learned for continuous improvement

Created Performance Baseline, Monitored Project Progress, Measured Project Variances, proactively managed issues to take corrective action.

Plans and manages quality via out the project and provides final sanity check for the deliverables.

Princeton Information Systems -Fanniemae, Addison, Texas

Sr. IT Consultant 2009

Environment: Ms-Word 2007, Visio 2007, Oracle 11g, Business Objects.

SFREO (Single Family Real Estate Owned) is the Accounting Engine for REO (Fannie Mae’s own property) and Non – REO (Not owned by Fannie Mae). SFREO was created as part of the restatement loans. Accounting System is introduced to stabilize and automate SFREO because of Criticality, Complexity, Accuracy, and Maintenability.

Contribution

Prepared Requirements Documents and Converting the system from Access to Oracle using SQL.

Automating the SF-REO involving Gain/Loss Disclosure, Valuations and Aged Appraisals.

Adhered to Sox Compliance, Helped in Testing and implementation.

GE-Commercial Finance, Lewisville, Texas

IT Project Manager 2008 – 2009

Environment: Ms-Project 2007, Visio, .NET 2003, Oracle 10g, Java, MS-SQL Server 2005, PL/SQL, UML

FAST (Flexible Account System) tracks inbound and outbound email and fax volumes and average times monthly by CRID, Team, CBC, and National for CASH ABC Model with BO Reporting. Collection Customer Profile (CCP)

works with FAST and Campaign Manager to enable increased file coverage, improve pre-call information and filter out customer numbers that are under the threshold for contact based on pay history and age of oldest debit.

Contribution

Planned, Directed, Coordinated and Managed a $5M 20-person collections projects from inception via completion involving SOW, Project plan/schedule/Gantt Charts, budget, Scope, change and release management procedures, risks/issues, Gap-Analysis and vendor management

Redesigned the CCP Application to produce only relevant customer records for collections thereby increasing Collection rate by 60% & with Performance Tuning on Oracle SQL queries.

Documented best practices, lessons learned, Process Flow Diagrams (Swim lane). Prepared, Reviewed Project status reports and modified schedules and plans as required.

Primary POC for PMM Tollgate approvals. Ensured Sox-compliance with applicable policies, procedures and all legal considerations for all projects.

The SLT Team has consistently appreciated me as quick problem solver, hard-worker, proactive, detail-oriented, friendly, methodical person.

Mahindra Satyam Computer Services Ltd 2000 - 2008

Program (Delivery) Manager, Citigroup Consumer Lending Group (CLG), Irving, TX, 2006 -2008

Environment: Ms-Project 2003, .NET, J2EE, Oracle 9, Data warehouse, UML, Waterfall/Agile.

Citigroup Consumer lending group has embarked on an IT Services outsourcing engagement model aiming at vendor and site consolidation for various development and maintenance initiatives. Multiple projects like RMV Conversion, EERS, BIRD, Wall-street, and IT Dashboard are developed and maintained.

Contribution

Managed $30M 150-200 Person Portfolio of Projects and Leveraged offshore to 80% to improve Profit margins.

Prepared proposals, high level and detailed transition plan and staffing plan for CLG

Set up PMO, Established standards and procedures for project reporting and documentation. Mentored diverse project teams of Project managers, Business analysts, Architects and Developers.

Articulated and guided the technology vision, aligned IT strategy and resources with business goals and organizational culture, created policies guiding technology investments, systems planning, development and operations standards and processes.

Partnered with account leads and peers to optimize resource management by forecasting project level resource needs, balancing the workload of our employees with client priorities. Maintained excellent relationship with business partners, vendors and uses conflict resolution skills to facilitate strong team dynamics.

Consulted with management and sales teams to review service delivery project proposals to determine goals, time-frame, funding limitations, and procedures for accomplishing tasks, staffing requirements, allotment of resources, and the project priority and feasibility within the project objectives.

Resolved all delivery, communication, geographical, connectivity and bandwidth risks and issues.

Worked with CITI and Satyam PMO Office in delivering all Metrics and periodic status reporting to corporate CITI.

Project Manager, Fiserv, Unifi-Pro & Source One Fiapi Integration Project, Plantation, FL USA, 2004-2005

Environment: Ms-Project 2003, Oracle 8, Plan View, J2EE, XML, SDLC, XSL, IBM DB2, MySQL, QTP, Test Director, Altova XML Spy, Ms-windows XP, Unifi-Pro, Progress 10A

Projects Description

Unifi-Pro provides EPN as a channel for ordering appraisals, AVM’s, traditional closings, credit reports, flood reports, title reports via EPC Interface, mortgage insurance interfaces. FiApi Integration is the integration of variety of platforms, programming interfaces which converges various wrapper applications into single integrated Portal application using the XML Messaging framework called the FiApi Framework using the request/response type document style web services for integration.

Contribution

Managed $4M 20-Person project multi-million dollar analysis for all development projects, determination of current position, impact prediction of suggested strategies, and determination of performance levels required to achieve objectives.

Spearheaded turn-around of troubled projects-refocused priorities, realigned organization, streamlined plans, Innovated process resulting in the delivery of an enterprise system via successful deployment within 3 months of original contract baseline thereby eliminating project cost overruns of $1.2M and delays of 12-14 months.

Prepared proposals (SOW), project plan using plan view specifying goals, staffing, scheduling, Trend analysis and reporting to director and CTO on a weekly basis

Identifies and schedules project deliverables, milestones, and required tasks related to the program

Developed various Interfaces and solutions following PMO Processes–Project Initiation Report (PIR) to Project Closing

Project Manager, e-HARS (evaluation of HIV/AIDS Reporting System), Northrop Grumman –Centers for Diseases and Control (CDC), Atlanta, GA, U.S.A., 2002-2004

Environment: Ms-Project 2003, WebLogic8.0, JBoss3.2.3 & Silver Stream 3.7 App Servers, IIS & Apache Web Server, J2EEE (JSP, EJB, JMS), Oracle 8, NetBeans3.6, Eclipse3, JavaScript, CSS, XML, VSS 6.0, Struts 1.1, VBA, Ms-Access 2002

Projects Description

E-Hars web system is provided to labs, local health jurisdiction/health care providers who submit monthly data to CDC database. The data’s are collected in adult/pediatric case-reports, lab reports, birth/death records, Medicare, transmission tracking sheet.

Contribution

Interaction with project officers and state health departments to ascertain system requirements and documented BRD.

Collaborated with Project team in evaluating standard technologies, designed, architected and implemented Java Enterprise systems using J2EE Technologies.

Risk Management: Met all target goals by identifying high-risk areas, implementing risk mitigation early and contingency plans as needed, Via proof-of-concept, Architectural prototyping and constant communication with program/project Stakeholders.

Continuously improved Process and adhered to comply with Section 508 standards, PMM.

Worked with Deloitte team and reported the status to CDC PM.

Results Orientation: Turned around key project that was one year behind schedule and met and exceeded all goals and objectives. We achieved B+ results with C- resources and delivered the system to Project officers and received Cash Award from CDC.

Project Manager, TechMem & Crossworlds E2/R4 EAI, General Motors, MI, 2001-2002

Environment: Ms Project 2003, Rational Rose 2000, UML, Solaris, iPlanet Directory Server 5.1, Web Logic 6.1, J2EEE, Web Macros, Oracle 8.2, VSS 6.0, Load runner, LDAP Server, CrossWorlds 3.1.2, CVS1.2, Servlet Engine-Apache Jserv 1.1, IBM Web Sphere 4, IBM MQ-Series 5, IBM Visual Age 3.5.3, SQL Navigator 3, Vignette Server, Baan Server 6.2, JEXT 2.12, SWINGS.

Projects Descriptions

Technical Memory is a web application that can store, retrieve, classify, search and apply GM Engineering Technical Intellectual Knowledge (Best Practices). Caterpillar-Solar Turbines deploys CrossWorlds (Vignette E2/ Baan R4) as an Enterprise Application Integration (EAI) Tool to integrate Vignette and Baan Application with request/response transactions to enable sales of parts. CrossWorlds maps Vignette to Baan Business Objects via Access Framework, Baan connector and JDBC Connector.

Contribution

Analyzed the requirements, prepared the Systems Requirements document (SRD), UML Diagrams, RTM

Redefined the objectives/scope, activities, timeline to guide the software implementation project to a successful completion.

Reorganized Projects in distress by developing Structured processes, Technical Redesign, Team building, Client Interaction.

Ensured SDLC (SDP-21) Activities (System Plan, Analysis, Design, Test) and CMM Level 5 processes are followed.

Slashed the number of software bugs reported to 50% by improving software quality through Comprehensive Testing, Code Inspections, Standardizing and streamlining software development process.

Delivered with cost-savings of $50,000 and also created best practices to be followed for BOM project

Received Appreciation Letter from GM and Solar Turbines.

Project Lead, Nextel International (NII), Accenture, Virginia, 2000-2000

Environment: Ms Project 2003, DHTML, ASP3.0, VB Script, JavaScript, Visual InterDev-6, IE5.0, IIS, Allaire Home Site 4.51, Netscape 4.72 & 6,Adobe Photoshop 5.5,Coffee Cup GIF Animator5.0, EveryPath Mobile Design Studio 2.5, Oracle 8.0, JDK 1.3

Projects Description

NII Mobile Website provides Worldwide Roaming Services, various models of phones, accessories and customer support. EveryPath is a real-time secure Mobile App Platform (EMAP) for mobilizing biz applications,

transactional web data for wireless, broadband and voice devices from Personal Digital Assistant (PDA’s), Internet/SMART Phones, 2 Way Pagers and interactive TV.

Contribution

Prepared project plans, architected the system in English, Espanola, Portuguese and managed a team.

Lead the team in component identification and intelligent rendering from the website in EMDS

System tested for multi-browser compatibility. URL is www.nii.com

Reduced time-to-market for products for up to 2 years and lowered cost per data point 55% by increase in data throughput.

Group IPEX Inc. 2000

Consultant

Project Leader, PWC, E-Chiropractor, NJ, 2000

Environment: HTML, ASP3.0, VBScript, JavaScript, Vis InterDev-6, VB 6, IE5.0, Win NT 4.0 with IIS, COM, MTS, OEM 2.0.4/OSM, TOAD 6.3.2, Oracle 8, Home Site 4.0, VSS 6.0, Netscape 4.72, Home Site 4.0 Validator

Projects Description

E-Chiropractor is a Web Based Service targeted for doctors especially chiropractors, dentists. This Site Builder Wizard provides tour with a framework of content, designs, photos, marketing and interactive applications customized to the E-Business by simply selecting the site features and layout. The Site Builder URL is www.echiropractor.com

Contribution

Prototyped for the Price Waterhouse Coopers Americas Promise community Events System.

Prepared project plan, designed the web framework wizard, Tested and Implemented the system.

Modified the System Architecture and configurations creating website faster thereby increasing customer satisfaction rating to 99.7% in less than 2 months resulting in a 15% increase in sales and cost savings of 240K in customer service operations.

Aviation Software Development Consultancy (I) Ltd., (TCS + SIA) 1997-2000

Senior Systems Engineer

Project Leader, Singapore Airlines, Singapore, Air Cargo EDI System (ACES), 1997-2000

Environment: HP-Unix, C, C++, Pro *C, PL/SQL, Designer/Developer 2000(Forms 4.5), Oracle 8.0, Win-NT, TOAD, ASP, VB 6.0, VBScript, JavaScript, Crystal Reports, Oracle8, Ms Front Page Express

Projects Description

EDI is a Project for Cargo Handling Agents. The Agents communicate with airlines via messages in an IATA prescribed format called Cargo-IMP. Cargo-EDI interprets and delivers Cargo IMP messages coming/going into/out of the system. The System comprises of 350 Tables, 200 Forms and 50 Back End Modules.

Contribution

Project Lead in ACES, Module Lead in EDI and Reporting to the SIA Project Manager

Analyzed the Requirement Specification, Designed the System & Database, Process Flow, GUI & Coding Standards

Involved in Coding of Pro *C, PL/SQL and Performed Query Optimization

Received SIA Performance Award for hard work, Playing multiple roles and extra efforts on project

SRM Softwares, ST & RF Internal Automation 1994-1997

Systems Analyst

Environment: Win 95, C, Visual Basic 4.0, Crystal Reports, Oracle 7.

Projects Description

This application abets at automating the Sales/ Proposal Tracking & Revenue /Resource Forecasting.

Contribution

Analyzed the requirements, Design, Developed the GUI and did Pre-Acceptance, System Testing and System Implementation.

Contact this candidate